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About
Location: Cupertino, CA Client: Multinational Technology Company Job Type: 12 months of contract on W2 Will be working on site via the hybrid schedule, 3 days a week Duties
Strong data and analytic skills, knowledge of Excel, Numbers and data modeling. Reporting and presentation skills a plus. Looking for a person who has a passion for data and numbers. Interpret data, analyze and process data Acquire data from primary or secondary data sources and maintain databases/data systems. Filter and “clean” data for system consumption Transaction to account matching Triage and research submitted tickets Use resources (i.e. Tableau, Box, Internal Systems) to validate data Data Processing - Excel Support Tickets - Attention to detail, written and verbal communication organizational skills Strong analytical skills Demonstrated understanding of business Demonstrated ability to manage through various customer situations Seeking and acting on feedback from business partners Demonstrate understanding of the business and master data management concepts. Process on average 6 files/week (files range from 5,000 rows to 40,000 rows) Process on average 30 support tickets/week Achieve SLA of 5 business days on support ticket responses Achieve SLA of 48 hours on data maintenance requests Achieve SLA of 5 business days on major data change requests Drive an increase in % first contact resolution for support tickets
Languages
- English
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