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Amazon Connect Developer (Lambda + Lex) with DevOps ExperienceUnited Technology • Atlanta, Georgia, United States
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Amazon Connect Developer (Lambda + Lex) with DevOps Experience

United Technology
  • US
    Atlanta, Georgia, United States
  • US
    Atlanta, Georgia, United States
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About

Job Description We are seeking experienced Amazon Connect Developers with strong expertise in AWS Lambda, Amazon Lex, and DevOps practices to support a leading Banking client in Atlanta, GA. The ideal candidate will be responsible for designing, developing, and maintaining cloud-based contact center solutions using Amazon Connect and related AWS services. This is a fully onsite role, and candidates must be comfortable working from the client location in Atlanta, GA. Key Responsibilities Design, develop, and implement contact center solutions using Amazon Connect . Create and maintain call flows, routing profiles, queues, contact flows, and customer interaction workflows. Integrate Amazon Connect with backend systems using AWS Lambda functions. Develop and optimize conversational AI/chatbot solutions using Amazon Lex . Build REST API integrations with third-party and enterprise applications. Troubleshoot and resolve contact center application issues and performance bottlenecks. Implement CI/CD pipelines and automate deployment processes using DevOps tools and AWS services. Collaborate with business stakeholders, architects, and support teams to gather and implement requirements. Ensure security, compliance, and best practices within AWS cloud environments. Participate in code reviews, testing, deployment, and production support activities. Required Skills 8+ years of software development experience. 5+ years of hands-on experience with Amazon Connect . Strong experience in: Amazon Connect Contact Flows Routing Profiles Queues and User Management Contact Center Integrations
Strong hands-on experience with AWS Lambda . Experience developing and maintaining Amazon Lex chatbots/voice bots. Knowledge of AWS services including: API Gateway S3 CloudWatch DynamoDB SNS/SQS IAM
Experience with Python, Node.js, or Java for Lambda development. Strong understanding of AWS security and cloud architecture best practices. Experience with Git, Jenkins, Terraform, CloudFormation, or similar DevOps tools. Experience implementing CI/CD pipelines. Strong troubleshooting and debugging skills. Preferred Qualifications Banking or Financial Services industry experience. AWS Certifications (Developer Associate, Solutions Architect, DevOps Engineer). Experience with Contact Center modernization initiatives. Knowledge of IVR, CTI, Voice/Chat integrations, and customer experience platforms. Experience with Agile/Scrum methodologies.
  • Atlanta, Georgia, United States

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  • English
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