About
Government project Job Description
Contractor will participate in troubleshooting and maintaining the network infrastructure as directed. Resolves day-to-day network-related outages, latency, and connectivity problems as third tier support for the agency Help Desk. Monitors remote network locations and communicates directly with those locations to obtain clarification of problems and to identify solutions or corrective actions. Communicates directly or through web portal with AT&T TMAC to report site outages and provide escalation to unresolved issues. Updates call management and network access databases relating to network site upgrades and status. Qualifications
Contractor will participate in troubleshooting and maintaining the network infrastructure as directed. Resolves day-to-day network-related outages, latency, and connectivity problems as third tier support for the agency Help Desk. Monitors remote network locations and communicates directly with those locations to obtain clarification of problems and to identify solutions or corrective actions. Communicates directly or through web portal with AT&T TMAC to report site outages and provide escalation to unresolved issues. Updates call management and network access databases relating to network site upgrades and status. All your information will be kept confidential according to EEO guidelines.
Languages
- English
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