Key Supervisor - Chantilly
Dover Saddlery Retail, Inc.
- Chantilly, Virginia, United States
- Chantilly, Virginia, United States
About
Greet customers and provide exceptional customer service experience Answer questions, suggest promotional items and provide product information Process payments by totaling purchases; processing checks, cash and store or other credit cards. Process customer refunds courteously and professionally. Process merchandise shipments Assist with store upkeep Properly opening and closing the store for business, including:
Cash register reconciliation Filing appropriate daily/nightly paperwork Disarming/Arming alarms as appropriate Securing cash and checks
Overseeing retail staff in the absence of the store manager Ensure proper customer service standards on the sales floor and guiding the retail employees Basic retail inventory management, processing incoming shipments, maintaining an organized salesfloor and supporting outgoing shipments Provide employee oversight and support a safe and proper work environment. Perform other duties as assigned
Requirements: Must have English equestrian experience Basic understanding of sales principles and customer service practices Solid communication and interpersonal skills Ability to read, write and effectively communicate with customers, peers, and management Telephone etiquette Ability to multi-task, while being attentive to customers Ability to work as part of a team and take initiative independent of direct supervision This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays High school diploma or equivalent, or in pursuit of a diploma Team Player Problem Solving
Languages
- English
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