Retail Assistant Manager

This position reports directly to: Retail Manager/GM

Position is full time: Yes

Eligible for overtime: Yes

Exempt or Non-Exempt: Non-Exempt

Wage range: Compensation Committee determination

Mission Statement: To be a sustainable company that provides a diverse selection of quality products that enriches people's lives.

Vision Statement: Achieve maximum profitability and sustainable growth through building leadership in an environment of integrity and respect.

Purpose of this position: Assist Retail Manager/GM in motivating and inspiring sales team to achieve store productivity goals.

Essential Job Functions:

• Daily Operations
• Assist in morning meeting communications
• Teach or coordinate weekly product trainings to facilitate sales on the sales floor
• Work with the Retail Manager/GM and the Retail management team to streamline daily, monthly and annual processes, as well as to implement agreed upon changes
• Evaluate processes and make recommendations for increased savings and cost reductions
• Write procedure and training documents for all necessary department functions
• Ensure that individual and collective skills are utilized effectively and that both staff and customer experiences are positive
• Regularly communicate with Retail Manager/GM to discuss strengths, opportunities and trends
• Management
• Work with HR and Retail Manager/GM to ensure open positions are appropriately filled in a timely fashion
• Participate in the on-boarding of all new Retail employees
• Work with HR to identify training needs, as well as provide ongoing training-on-the-job opportunities to the team as needed and where possible
• Utilize individual staff strengths and develop plans to prepare all level positions for future growth within the company
• Responsible for Retail employee schedules and attendance policy adherence.
• Responsible for Retail payroll administration in coordination with HR and Finance
• Work with HR to ensure annual year-end performance reviews are carried out and completed in a timely manner
• Coach and mentor supervisors and employees in all aspects of successful business practices including but not limited to company culture awareness, successful management, successful sales and effective communication techniques
• Assists in delivering consistent, in the moment feedback and coaching
• Demonstrates desired behaviors for staff, including driving sales and personal accountability
• Meet weekly and communicate regularly with retail departmental supervisors
• Customer Service and Sales
• Implement and monitor customer service goals and objectives for all Retail colleagues
• Implement and oversee a sales training program for all Retail colleagues
• Perform sales training with sales staff to keep them informed of Down To Earth products and how to sell them
• Participate in the training of new employees to ensure that new staff is educated in product knowledge
• Utilize company tools to diagnose opportunities and develop action plans to improve service
• Assist Retail Manager/GM in working with Wholesale Team to increase sales, promote merchandise categories and expand markets
• Provide customer service and sales on the sales floor whenever necessary
• Budget Planning
• Assists with budget for monitoring labor costs and headcount tracking
• Safety and Loss Control
• Assist with effective strategies for loss prevention; both internal and external
• Enforce all company policies and procedures, including health, safety and security
• Train colleagues on OSHA regulations
• Train colleagues on shoplifting prevention procedures
• Additional Duties
• Maintenance and oversight of cash receipts, cash reconciliation and daily deposits
• Ensure all personnel and HR documents are sent to Human Resources in a timely manner
• All other duties as assigned

Required Skills, Qualifications and Experience:

• Requires 3 years of personnel and business operational management experience
• Requires strong communication and organizational skills
• Requires the ability to work on multiple projects and prioritize importance
• Expected to learn and have an excellent knowledge of product line, benefits and usage
• Must be able to handle retail mathematics with a high degree of accuracy

Equipment, tools and/or machinery that are commonly used:

• Retail Pro inventory and point of sale software, payroll software, multi-line phone, fax machine, Mas200 computer program
• Technical understanding of Mac and Windows based computers, networks, file transfers, file management, file extensions and organization
• Software programs include MAS 200 data base, Microsoft Outlook and Microsoft Office Suite
• Experience in Excel workbook and database formulation and maintenance
• Maintain archive and backups of all relevant Down To Earth files

Other duties the employee must perform:

• Follows all company policies and sees that all Retail colleagues do the same
• Report safety issues and concerns to Safety Committee and report employee accidents and customer incidents on proper forms before sharing copies with Human Resources
• See to the general cleanliness and appearance of Retail location
• Monitor the outside appearance of the Retail location, window signage and displays
• Work with the Retail management team in determining and implementing marketing concepts that will better attract people to stop at the store
• Maintain adequate clearance in isles for wheelchair access
• Observe for shoplifting
• Follow DTE dress code. This policy requires that employees be easily identified as DTE staff with name tags and proper DTE attire.

Environmental Conditions of the position: The position is based at a retail store that has both indoor and outdoor (Nursery) sales areas. A high degree of personal cleanliness and appropriate dress is required. This position requires that the individual be easily identified as a store employee.