Customer Service Rep
Century Group
- Denver, Colorado, United States
- Denver, Colorado, United States
About
Responsibilities:
Handle multiple phone calls and messaging systems to coordinate load information and scheduling with customers, shippers, and consignees.
Follow established processes and procedures to ensure efficient operations.
Manage driver accounts and act as the account representative for designated customers.
Communicate efficiently with dispatch, passing along pertinent information through the database, email, and phone.
Prioritize schedules and efficiently monitor loads under respective terminals, ensuring on-time arrival and load status communication.
Work both independently and as part of a team in a fast-paced, fluid environment handling multiple variables and constantly changing information in real-time.
Qualifications:
High School Diploma or equivalent.
Proficiency in Microsoft Access, Microsoft Office, and dispatching software.
Detail-oriented with the ability to keep overall progress in mind.
Ability to handle multiple phone calls and messaging systems.
Strong communication skills for efficient interaction with dispatch and other stakeholders
REF #49326
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Languages
- English
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