About
Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force , Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real‑time threat intelligence, and ongoing hardening and breach resistance.
Grypho5 is a "battalion" within Chattanooga, Tennessee-based Fenix24 : The World’s First Civilian Cybersecurity Force . Grypho5 specializes in comprehensive, security-based managed solutions using real‑time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.
About This Position The Network Services Engineer III role will be principally responsible for managing and maintaining the operational readiness of Perimeter Defense Solutions. This role will report to the Network Services Manager and is 100% remote.
Responsabilites
Perform engineering tasks to maintain full operational readiness of firewalls and perimeter defense solutions
Solve highly complex engineering challenges while utilizing all levels of technical resources
Install, configure, and audit perimeter defense solutions
Handle technical incidents and escalations
Key Responsibilities
Perform engineering tasks in support of perimeter defense services
Handle client satisfaction escalations and incidents
Install, configure, and audit perimeter defense platforms and associated applications
Review and consult on product, solution, and client change‑control requests
Understand the clients’ end goals and help create a plan to achieve them
Perform other tasks as needed to support the Perimeter Defense Practice Group initiatives
Participate in an on‑call rotation
Provide assistance in conducting assessments as a Subject‑Matter Expert (SME) in various areas of expertise
Preferred Skills
Demonstrated practical expertise in advanced security management for firewalls
Communicate effectively in any form or medium
Manage dynamic and competitive priorities
Expertise with Open Shortest Path First (OSPF)/Border Gateway Protocol (BGP)
Organize complex technical tasks for multiple clients at once
Conversant with information technology and managed services best practices
Expertise with cross‑platform firewall management (Fortinet, Cisco, and Palo Alto)
Industry experience with service delivery in a managed services practice organization
Practical application of InfoSec principles
Qualifications & Experience
Three‑to‑five years of firewall/IT perimeter defense experience at an MSP or MSSP
Bachelor’s degree in information technology or a related field, or an equivalent work history
Certification and/or experience in managing Fortinet Firewalls required
Certifications in Check Point, Palo Alto, or Cisco desired
Experience working for and within IT for the legal industry
Why work for us? We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster! We truly value our employees and provide an extraordinary package to prove it, including:
Internal and external learning & development opportunities, including career advancement
Scheduled & flexible PTO programs
Family friendly programs - Care packages
Regular team building events
Competitive compensation & benefits
Private health insurance
Mental health and wellness programs
Life insurance and income protection insurance
Seniority level Associate
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting and Business Consulting and Services
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Languages
- English
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