Operations Manager

IrishJobs

Ireland

Ireland

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Who We Are Calusade Hotels The Fairways Hotel Dundalk, part of the Calusade Hotels group are looking for a Operations Manager! Calusade Hotels is an Irish hospitality group owning and operating four well-established hotels: The Keadeen Hotel in Newbridge, Fairways Hotel and The Gateway Hotel in Dundalk, and Hotel Kilmore in County Cavan. Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests. Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties. At Calusade Hotels we believe exceptional hospitality begins with exceptional people. We are committed to creating a workplace where our teams feel supported, valued and proud to belong. Job Description 1. POSITION SUMMARY The Operations Manager is a key member of the Senior Leadership Team and works in close partnership with the General Manager to deliver the strategic objectives, financial targets, operational excellence standards, and people strategy of Fairways Hotel and Calusade Hotels. The roleis responsible fordriving commercial performance, exceptional guest experiences, employee engagement, departmental accountability, and continuous improvement across all operational areas of the hotel. 2. KEY RESPONSIBILITIES Responsibility Area Operational Leadership & Department Management Support the General Manager indelivering the hotelstrategicobjectivesand operational goals. Lead and coordinate all operational departments, ensuring exceptional service delivery and operational efficiency. Drive continuous improvement initiatives across all departments to enhance guest satisfaction, employeeengagementand business performance. Ensure Standard Operating Procedures (SOPs) are developed, implemented,reviewedand consistently applied throughout the hotel. Conduct regular operational audits and implement corrective action plans whererequired. Monitordepartmental performance and support Heads of Department in achieving agreed KPIs, budgets and operationalobjectives. Guest Experience & Service Excellence Ensure exceptional guest service standards are delivered throughout the hotel at all times. Lead service recovery initiatives and ensure prompt and effective resolution of guest complaints and concerns. Monitorand improve online reputation scores across all guest feedback platforms, includingRevinate, TripAdvisor. Drive performance in mystery guest audits and guest satisfaction surveys. Promote guest loyalty initiatives and encourage a culture ofpersonalisedguest experiences. Financial & Commercial Management Support the General Manager in achieving budgeted revenue,GOPand profitability targets. Assistwith the preparation of annual budgets,forecastsand business plans. Monitorpayroll percentages,labourproductivityand departmental wage costs to ensure alignment with budget expectations. Drive departmental productivity and operationalefficiencieswhilemaintainingservice standards. Analysefinancial performance and implement corrective actions whererequired. Support commercial decision-making through performance analysis,forecastingand business insight. Identify opportunities to maximise revenue and improve profitability across all operational departments., People Leadership & Team Development, Lead, coach and support Heads of Department and operational teams to achieve business objectives People Leadership & Team Development Partner with the People & Culture team to deliver the hotel's people strategy and employee engagement initiatives. Develop succession plans for key operational positions andidentifyfuture leaders within the business. Support leadership developmentprogrammesand create opportunities for career progression. Drive talent management, performancemanagementand employee development processes. Foster a culture of accountability, recognition,collaborationand continuous learning. Support recruitment,onboardingand retention initiatives to ensure the hotel attracts andretainstop talent. Ensure all departmentsoperatein compliance with Calusade Hotels standards,policiesand procedures. Quality, Compliance & Standards Ensure compliance with Health & Safety, Food Safety, Fire Safety, Employment Legislation, GDPR and all statutory requirements. Support achievement of quality accreditations, industryawardsand operational excellence benchmarks 3. CANDIDATE PROFILE Minimum 35 years experience in a senior hotel management role. Strong leadershipand peoplemanagement skills. Excellent communication andorganisationalability. Strong financial awareness and operational understanding. DESIRABLE QUALIFICATIONS Previousexperience withHotSoftor similar PMS systems. Hospitality Managementqualification. Experience within aquality-focused hospitality environment with a proventrack recordof delivering exceptional guest experiences and operational excellence. 4. CORE COMPETENCIES Leadership & Team Development Operational Excellence Guest Service & Experience Financial & Commercial Awareness Strategic Thinking Why Join Calusade Hotels At Calusade Hotels, we believe exceptional hospitality begins with exceptional people. Across our hotels, we are proud to foster a culture built on teamwork, professionalism and genuine service a place where our teams feel valued, supported and proud to belong. We are committed to creating an environment where our people can thrive, develop their skills and build meaningful careers in hospitality. Many of our team members progress through the organisation, moving into supervisory and management roles as they grow with us. When you join Calusade Hotels, you become part of a professional and welcoming team that takes pride in delivering memorable guest experiences every day. What we offer: Opportunities for career progression across our hotel group Ongoing training, learning and professional development Employee recognition programmes celebrating great performance Incentives and rewards that recognise commitment and excellence Staff rates across our hotels Complimentary meals on duty Pension scheme Healthcare benefits A supportive team culture and positive working environment Employee wellbeing initiatives and support programmes Competitive pay and benefits The opportunity to build a rewarding long-term career in hospitality At Calusade Hotels, we take pride in creating a workplace where our people feel respected, supported and proud to belong. Skills: Operations Management Hospitality Operations Hotel Managerial

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