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Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Case Manager Intensive who wants to make an impact in the lives of others.

Purpose and Impact:

The Case Manager Intensive will provide trauma-informed intensive case management and supportive services to vulnerable clients in order to assist them reaching their goals. If assigned to a residential facility, this position is direct care.

Essential Functions:

• Conduct weekly in person trauma support for clients, focused on crisis intervention, safety planning and family preservation.
• Provide client centered ongoing intensive case management for especially vulnerable clients with special circumstances (medically or psychologically vulnerable clients, family conflict or crisis, education-related issues)
• Conduct comprehensive intakes for all participants determined eligible for the program
• Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals.
• Maintain regular and timely communication with supervisor around any issues concerning the client's safety, stability, or well-being.
• Submit detailed and thorough documentation in compliance with LSF policies and procedures.
• Utilize trauma focused interventions as a framework for intensive case management support and social work best practices for ongoing services.
• Provide extended/enhanced cultural orientation workshops to program participants as needed.
• Guide program participants through referrals, providing follow up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate.
• Screen for direct participant financial assistance eligibility in accordance with LIRS basic needs direct assistance practice, facilitate disbursement and conduct all necessary follow-up and associated financial reporting.
• Collaborate closely with other LSF case managers to facilitate client enrollment of referred participants and coordinate services to dual-enrolled participants.
• Provide ongoing guidance to and communication with volunteers matched with clients for English tutoring, career mentorship and more, as needed.
• Participate in community coordination, capacity building and partnership development activities in the service area.
• Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information.
• Acquire comprehensive knowledge and thorough understanding of programmatic requirements of Program.
• Attend stakeholder meetings and trainings centered on trauma-informed intensive case management, specific vulnerability support, community-based mental health support, economic self-sufficiency and more.
• Trains, supervises, and supports Program Interns and volunteers.
• Participate in ongoing supervision
• Prepares Program reports as required.
• Performs other related duties as assigned.

Other Functions:

• May enter all financial transactions of the client’s funds into the system as well as accounting per procedures in a timely manner
• May create and document check request vouchers for all clients per scheduled if necessary
• Must possess a clean/valid Florida Driver License, reliable transportation and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).
• Completes inventory control data entry form from DPVs, enters information in the database, and tags all the equipment and furniture regularly.
• Provides indirect supervision of Resettlement Program staff.
• Assists manager with RFP and other project.
• Assists Manager in enforcement and attaining program goals.
• Provides training to program staff if necessary.

Physical Requirements:

• Able to travel to other counties.
• Able to sit and stand for long periods of time.
• Able to utilize office equipment.
• Able to work in fast paced environment.

Education:

Bachelor's degree required. Preference for degree in a Social Work or behavioral/human services field.

Experience:

• Two years of experience providing case management and/or social services preferred.
• Case management experience is strongly preferred
• 3-year experience working with refugee or immigrants preferred
• Cross-cultural or international experience preferred

Skills:

• Proficiency in Microsoft Office applications
• Knowledge of community resources and ability to connect families to community services.
• Excellent verbal and written communication skills
• Critical assessment and analysis skills
• Ability to work and deal a diverse group of clients.
• Must be able to keep confidential information.
• Bilingual required

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports to Manager
• Must be a team player with monitors as well as other clerical staff.
• Accurate, complete and timely submission of required reports and documentation to LIRS & LSF.
• Effective working relationship with clients (providers).
• Adherence to LSF policies and procedures.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.