Service Operations Manager

IrishJobs

Dublin, Dublin, Ireland

Dublin, Dublin, Ireland

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Service Operations Manager Our client is seeking a Service Operations Manager to lead and develop our national service operation, ensuring high standards across technical service delivery, engineer performance, operational efficiency and customer support. This is a key leadership role within a growing business focused on driving operational excellence and continuous improvement. Key Responsibilities Lead and manage the Service team, driving performance, accountability and team development Oversee daily service scheduling, engineer allocation and installation planning Manage preventative maintenance programmes and service escalations Ensure technical service issues are logged, tracked and resolved effectively Monitor operational KPIs including response times, first-time fix rates and engineer utilisation Identify recurring technical issues and implement improvement actions Manage service suppliers, stock control and parts availability Work cross-functionally with Customer Experience, Sales, Finance, Operations and Quality teams Ensure compliance with quality, health & safety and operational standards Candidate Requirements Proven leadership experience within service, operations or logistics environments Experience managing teams in a fast-paced operational setting Strong planning, organisational and problem-solving skills Ability to drive accountability and operational structure Experience with ERP and service management systems Strong communication and stakeholder management skills Commercially aware with a customer-focused approach Ability to make effective decisions under pressure Whats In It For You Senior leadership role within an established and growing business €65,000€75,000 salary DOE 24 days annual leave Christmas bonus Company discounts Ballycoolin location with onsite parking Opportunity to shape and improve a national service operation For more information, please apply through the link provided for the attention of Nikki Moloney or call Osborne Recruitment on . If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDNMOLONEY #INDOSB1

TLNT1_IJ

Dublin, Dublin, Ireland

Sprachkenntnisse

English

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