FRONT END/FLOOR SUPERVISOR

Model exceptional customer service and engagement behaviors.

Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.

Spend at least 90% of time on customer approach side of the check lanes.

Be an approachable, visible source of assistance to both customers and associates.

Maintain self-checkout and total front end queuing standards.

Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.

Ensure till audits are being performed.

Supervise basket retrieval process.

Maintain break schedules for front end associates.

Make sure carry-outs are offered to customers.

Supervise cleanliness and safety conditions for front end and restrooms.

Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Previous comparable experience

None

Job Identification 144559

Job Category Store Operations

Locations N77W14435 Appleton Ave, MENOMONEE FALLS, WI, 53051, US (On-site)

Job Schedule Part time

Line of Business Grocery Retail

Banner Name Pick 'n Save

Education Level No formal education

Hourly or Salaried Hourly