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IT Support TechnicianAdvanced IT Services • Highbury, England, United Kingdom
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IT Support Technician

Advanced IT Services
  • GB
    Highbury, England, United Kingdom
  • GB
    Highbury, England, United Kingdom
Apply Now

About

Job Title: IT Support Technician
Company: Advanced IT Services
About Advanced IT Services:
Advanced IT Services (AIT) is a trusted provider of comprehensive IT solutions tailored to meet the needs of educational Schools and Trusts. With a focus on empowering learning environments through innovative technology, AIT offers a range of services including IT infrastructure management, technical support, and strategic consulting. AIT's team of experienced professionals is dedicated to delivering reliable and efficient IT solutions that enable schools to enhance teaching and learning experiences while maximising operational efficiency. Whether it's managing IT systems, supporting end-users, or implementing strategic initiatives, AIT is committed to helping Schools and Trusts leverage technology effectively to achieve their goals.
We are currently seeking a dynamic and experienced IT Support Technician to join our team and be an integral part of IT operations within our local area.
Position Overview:
The successful candidate will be responsible for overseeing all IT activities. This includes ensuring the smooth operation of IT systems, and providing technical support to staff and students. The successful candidate will report directly to the senior AIT HQ team and collaborate closely with other stakeholders to implement IT strategies and initiatives.
Key Responsibilities:
1. Lead and manage a team of IT technicians, providing guidance, support, and performance evaluations.
2. Oversee the deployment, maintenance, and troubleshooting of IT systems, including hardware, software, and networking infrastructure.
3. Develop and implement IT policies, procedures, and best practices to ensure compliance, security, and efficiency.
4. Coordinate with the senior AIT HQ team to align local IT initiatives with broader organizational goals and strategies.
5. Provide technical support to staff and students, resolving issues promptly and effectively to minimize downtime and disruptions.
6. Manage IT projects within the local area, from planning and budgeting to implementation and evaluation.
7. Monitor IT performance metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
8. Stay abreast of emerging technologies, trends, and best practices in the field of IT, and recommend innovations to enhance operational effectiveness.
9. Collaborate with external vendors and service providers to procure IT equipment, software licenses, and support services.
10. Prepare regular reports and updates for the senior AIT HQ team, summarizing IT activities, achievements, and challenges within the local area.
Qualifications and Skills:
- Proven experience (5+ years) in IT management roles, preferably in an educational or similar setting.
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Comprehensive knowledge of IT systems, infrastructure, and protocols, including hardware, software, networking, and security.
- Excellent problem-solving and decision-making abilities, with a focus on efficiency and effectiveness.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Project management experience, with the ability to plan, execute, and evaluate IT projects on time and within budget.
- Familiarity with ITIL framework and other IT service management practices.
- Certifications such as CompTIA A+, Network+, Security+, or ITIL are desirable.
Join Advanced IT Services
If you are a passionate and experienced IT professional looking for an exciting opportunity to make a difference, we invite you to join our team at Advanced IT Services. Apply now to become our next IT Support Technician and contribute to our mission of empowering learners and educators through technology.
Job Types: Full-time, Permanent
Pay: £29,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Life insurance
* On-site parking
Work Location: In person
  • Highbury, England, United Kingdom

Languages

  • English
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