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- Saint Louis, California, United States
- Saint Louis, California, United States
About
Suntrup Ford Kirkwood
Suntrup Ford Kirkwood is looking for a motivated, customer-focused Automotive Service Advisor to join our growing service department. This is an opportunity to work in a fast-paced, team-oriented environment with strong leadership, established processes, and long-term career growth.
Position Overview
As a Service Advisor, you will be the primary point of contact between our customers and service technicians. You will be responsible for delivering exceptional customer service, communicating repair recommendations clearly, and managing repair orders efficiently from write-up to delivery.
Key Responsibilities
Greet customers promptly and professionallyWrite accurate repair orders and clearly explain recommended servicesCommunicate effectively with technicians regarding vehicle status and repairsKeep customers informed throughout the service processEnsure all work is completed correctly and on timeUpsell maintenance and repair services based on manufacturer recommendationsMaintain CSI and customer satisfaction standardsFollow dealership processes and use service software accurately
Qualifications
Previous automotive service advisor experience preferred (Ford experience a plus)Strong communication and customer service skillsAbility to multitask in a fast-paced environmentBasic automotive knowledge and willingness to learnProfessional appearance and positive attitudeValid driver's license
What We Offer
Competitive pay plan with strong earning potentialUnion position with pension benefitsMedical, dental, and vision insurancePaid time offStable, family-owned dealership with long-term employeesGrowth opportunities within Suntrup Auto GroupSupportive leadership and structured processes
Why Suntrup Ford Kirkwood?
We are a family-owned dealership with deep roots in the St. Louis community. We believe service is an art, and we invest in our people, our processes, and our culture to deliver an exceptional customer experience.
Languages
- English
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