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Customer Technical Support Representative (Applications Specialist)
- Raleigh, North Carolina, United States
- Raleigh, North Carolina, United States
About
This position is currently On-Site.
Responsibilities:
Interact with physicians, technologists, IT personnel and administrative staff at hospitals, medical practices, imaging centers, research facilities and more to handle customer inquiries
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Prompt, effective problem-solving is essential to performing well in this role. The position requires the ability to work independently to remotely support a web application, and install, upgrade and troubleshoot client software. Knowledge of Windows networking is essential, and experience with medical imaging and DICOM networking is a bonus. Experience with a ticketing system also beneficial. PACS, HL7, DICOM and/or medical imaging workflow experience is a plus.
Please submit your resume to be considered for this position.
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Languages
- English
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