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About
Position: Sales Administrator Hourly Range: $26.44 - $31.25 Location: Waltham, MA (Hybrid, 3x per week in office) About Pharmaron: Pharmaron is a global CRO (Contract Research Organization) helping pharma and biotech companies bring new therapies to life. With over 21,000 employees worldwide across 23 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services. We're proud of the impact we make and just last year, we supported over 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules, ADC's, biologics, and gene therapies and we work with more than 3,000 global customers. To learn more, visit www.pharmaron.com. Job Overview:
The Sales Administrator plays a critical role in supporting revenue generation by ensuring accurate order processing, maintaining CRM integrity, and enabling the sales team to operate efficiently. This role serves as the operational backbone of the sales function, managing Salesforce data, supporting client communications, and delivering reporting insights that drive business decisions. Responsibilities:
Process and manage incoming customer orders using Salesforce CRM. Review and validate order details against approved quotations to ensure pricing and data accuracy. Contact clients to obtain missing documentation or clarify order discrepancies. Maintain and update customer records, quotations, contracts, and opportunity data within Salesforce. Monitor and follow up on open quotations and pending orders to support timely revenue conversion. Generate biweekly and monthly sales performance reports for leadership and sales representatives. Support onboarding and training of new Salesforce users within the sales team. Perform basic Salesforce configuration updates, including field edits, workflow adjustments, and report modifications. Collaborate with Finance, Operations, and Customer Service to ensure smooth order fulfilment and invoicing. Logistics Support: Ensure accuracy of all shipment documentation, coordinate courier shipping requests, and provide clients with tracking updates through successful delivery. Identify process improvement opportunities to enhance efficiency and data accuracy within the sales cycle. What We're Looking For:
Bachelor's degree in Business Administration, Marketing, Communications, or related field preferred. 24 years of experience in Sales Administration, Sales Operations, or Customer Support. Hands-on experience using Salesforce CRM is highly preferred. Strong Microsoft Word and Excel skills, including pivot tables, data analysis, and reporting functions. Strong Microsoft Word and PowerPoint skills. Experience generating sales reports and analyzing sales data. Strong attention to detail and analytical mindset. Ability to manage multiple priorities in a deadline-driven environment. Excellent written and verbal communication skills. Proficiency in Salesforce (reporting dashboards, data entry, workflow understanding) preferred. Why Pharmaron?
Pharmaron is a premier service provider for the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities and established a broad spectrum of research, development, and manufacturing service capabilities throughout the entire drug discovery, preclinical, and clinical development process across multiple therapeutic modalities, including small molecules, biologics, and CGT products. With over 21,000 employees and operations in the U.S., the U.K. and China. Pharmaron has an excellent track record in delivering R&D solutions to its partners in North America, Europe, Japan, and China. Collaborative Culture: You will thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners, and collaborators. Benefits:
Insurance including Medical, Dental & Vision with significant employer contributions Employer-funded Health Reimbursement Account Healthcare & Dependent Care Flexible Spending Accounts 100% Employer-paid Employee Life and AD&D Insurance, Short- and Long-Term Disability Insurance 401k plan with generous employer match Access to an Employee Assistance Program How to Apply: Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply online today! As an Equal Employment Opportunity and Affirmative Action employer, Pharmaron values diversity and inclusion in the workplace, fostering an environment where all individuals are empowered to succeed. Join us in our mission to make a difference in the world of life sciences.
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