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Assistant ManagerBaskin Robbins • Waupun, Wisconsin, United States
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Assistant Manager

Baskin Robbins
  • US
    Waupun, Wisconsin, United States
  • US
    Waupun, Wisconsin, United States
Apply Now

About

Assistant Manager Position

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin'/Baskin' Robin franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!

Assistant Manager Responsibilities
  • Work in a team environment
  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
  • Maintain operational excellence
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
  • Drive profitability
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to brand standards
Drives Sales Growth:
  • Takes accountability for understanding all in-store marketing promotions
  • Executes new product roll-outs including selling to guests and product execution
  • Ensures the restaurant is well maintained including cleanliness during shift
  • Utilizes appropriate suggestive selling
  • Brings product issues to the attention of restaurant manager
Competencies:
  • Guest focus
  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following brand recommended guest recovery process
  • Passion for results
  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his/her role relates to others
  • Problem solving and decision making
  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Interpersonal relationships & influence
  • Develops and maintains relationships with team without violating the fraternization policy
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Skills/Qualifications:
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • High school diploma or equivalent
  • Waupun, Wisconsin, United States

Languages

  • English
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