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Seasonal Sr. Customer Assistance Representative- HyannisEnterprise Rent A Car • Hyannis, Nebraska, United States
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Seasonal Sr. Customer Assistance Representative- Hyannis

Enterprise Rent A Car
  • US
    Hyannis, Nebraska, United States
  • US
    Hyannis, Nebraska, United States
Apply Now

About

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.  The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.  Opening available at the following branch location: 332 Iyannough Rd Hyannis, MA 02601 This is a seasonal full time position with a starting rate of pay $18.00 / hour based on a 40 hour work week.  The seasonal window starts May 1, 2026 and ends October 31, 2026 and cannot exceed 180 days.  Branch Operating HoursMonday-Friday: 8:00am-6:00pmSaturday & Sunday: 8:30am-2:30pm (Must be able to work 1 weekend day) 5 days on, 2 days offEnterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.    Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 
We are hiring now for immediate openings.  Responsibilities include:Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans 
High school diploma or GED equivalent requiredSome college preferredMust have at least 6 months prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must be at least 18 years oldThis a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season
  • Hyannis, Nebraska, United States

Languages

  • English
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