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About
- Understand client needs, requirements, and expectations, and clearly communicate them to internal stakeholder;
- Maintain a strong, proactive, and professional relationship with assigned clients;
- Coordinate the preparation and validate the issuance of quotations in collaboration with estimators and technical teams;
- Follow up on proposals with clients, answer questions, and adjust information as required;
- Negotiate contractual terms to ensure project profitability;
- Ensure compliance with response timelines and the accuracy of submitted documentation;
- Upon receipt of the purchase order, confirm the ongoing project and delivery date with the client;
- Coordinate project kickoff meetings, circulate relevant information, and ensure compliance with project constraints (objectives, timelines, costs);
- Monitor project progress, identify potential issues, and collaborate with internal teams to resolve them;
- Provide regular project status updates to clients and communicate necessary information;
- Develop and maintain long-term client relationships based on trust, service quality, and an understanding of client needs;
- Manage special requests, changes, and adjustments throughout the project;
- Provide post-project support and contribute to the continuous improvement of the customer experience;
- Participate in the optimization of account management and project coordination processes;
- Contribute to the identification of business opportunities with existing clients;
- Collaborate with the management team on client trends, recurring needs, and areas for improvement;
- Perform any other related duties.
REQUIREMENTS
- Hold a college diploma in the electrical field or any other equivalent training;
- Training in project management and/or sales (an asset).
- 1 to 5 years in the manufacturing industry.
- Be fluent in French and English, both spoken and written, to communicate effectively with our partners outside of Quebec.
- Knowledge of CSA/UL/ISO standards (an asset);
- Knowledge of control panels as well as licenses, capacities, and restrictions (an asset);
- Comfortable with the Office suite;
- Comfortable with Microsoft tools (SharePoint, Power BI, Microsoft Project) (an asset);
- Comfortable with ERP and CRM systems and report analysis.
- Display autonomy;
- Exhibit communication skills;
- Express interpersonal skills and good team spirit;
- Uphold leadership and initiative;
- Demonstrate organizational and planning skills;
- Show ingenuity;
- Convey a sense of responsibility;
- Work effectively under pressure.
Languages
- English
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