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Technical Account Manager
- Cleveland, Ohio, United States
- Cleveland, Ohio, United States
About
Position Summary: Customer-facing technical service role supporting flexographic packaging accounts in a highly competitive ink market. Partners with Sales to stabilize accounts, support retention, and resolve technical issues. Not a quota role. Key Responsibilities: Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines. Oversee on site troubleshooting, ink optimization, and product performance evaluations. Coordinate and lead press trials, product introductions, and technical audits at customer facilities. Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs. Develop and implement technical service strategies that support customer retention, growth, and innovation. Build strong relationships with key customer stakeholders, acting as the primary technical point of contact. Provide guidance and mentorship to technical representatives or field service personnel, where applicable. Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement. Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship. Qualifications: Education: Bachelor’s degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred. Experience: 5+ years in a technical role supporting wide web flexographic and/or gravure printing. Proven experience with water-based and solvent based inks and coatings used in flexible packaging. Demonstrated ability to lead customer facing technical engagements and manage technical projects independently. Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments. Skilled in color matching, print troubleshooting, and print defect analysis. Effective communicator with excellent customer service and cross functional collaboration skills. Able to travel occasionally (up to 25%) to customer sites, manufacturing plants, and regional meetings. Preferred Skills: Experience with color management systems (e.g., X-Rite). Understanding of lamination, coating, and post print converting processes. Familiarity with VOC compliance, safety protocols, and system regulations. What You’ll Bring A builder’s mindset: you don’t just manage—you create and improve Leadership that sets clear expectations and fosters trust and ownership The ability to stabilize operations while preparing the site for future growth A collaborative spirit: willing to partner across departments to drive performance REQUIREMENTS: EDUCATION: Bachelor's degree in chemistry, engineering, printing or related field preferred. Experience may be substituted for education requirements. EXPERIENCE: 10 years of progressive experience in technical program or project management working across functions and within the organization to achieve his/her goals. Ink or specialty chemical industry experience is a plus. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Relocation assistance Vision insurance Ability to Commute: Los Angeles, CA (Required) Work Location: In person Skills and Certifications [required] Experience with color management systems (e.g., X-Rite). Understanding of lamination, coating, and post print converting processes. Familiarity with VOC compliance, safety protocols, and system regulations.
Languages
- English
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