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Technical Support Specialist (m/w/d)
- Munich, Bavaria, Germany
- Munich, Bavaria, Germany
About
Du bist die erste technische Anlaufstelle für unsere Kunden. Anrufe, Tickets und E-Mails landen bei dir – von Bedienungsfragen bis hin zu tiefer liegenden technischen Themen. Du analysierst Probleme, löst sie eigenständig, wo möglich, und arbeitest eng mit Entwicklung und Produkt zusammen, wenn etwas weitergegeben werden muss.
Die Rolle ist bewusst hybrid angelegt: Neben dem technischen Support trägst du aktiv zur Produktqualität bei – du erstellst strukturierte Testpläne, deckst Schwachstellen auf und bringst konkrete Produktverbesserungen ein. Deine Kundenperspektive fließt so direkt zurück ins Produkt.
- Bearbeitung von Kundenanfragen per Telefon, Ticket-System und E-Mail – Analyse, Lösung und ggf. Eskalation an Entwicklung oder Produkt
- Technische Vorab-Checks bei Neukunden per Remote-Zugriff, um eine reibungslose Inbetriebnahme sicherzustellen
- Aufbau und Pflege einer internen Wissensbasis zu wiederkehrenden Problemen
- Erstellung strukturierter Testpläne und manuelles Testen aus Nutzersicht
- Einbringen konkreter Produktverbesserungen in enger Abstimmung mit Produkt und Entwicklung
- Abgeschlossene Ausbildung oder Studium im technischen Bereich (z. B. Fachinformatik, IT-Systemkaufmann/-frau, Wirtschaftsinformatik) oder vergleichbare praktische Erfahrung
- Berufserfahrung im technischen Support, in der IT-Betreuung oder einer vergleichbaren Rolle
- Erfahrung im Software-Testing oder strukturierten Erstellen von Testfällen von Vorteil
- Solides technisches Grundverständnis (Windows-Systeme, Netzwerk-Grundlagen, gängige Software)
- Strukturierte Fehleranalyse – Probleme reproduzieren, eingrenzen, sauber dokumentieren
- Erfahrung mit Ticket-Systemen (z. B. Zendesk, Jira Service Management, Freshdesk) und Remote-Support von Vorteil
- Kommunikationsstärke am Telefon und die Fähigkeit, technische Sachverhalte verständlich zu erklären
- Flexibilität im Wechsel zwischen reaktivem Support und eigenverantwortlicher QA-Arbeit
- Neugier und Lernbereitschaft für neue Technologien und unsere Fachdomäne
- Teamfähigkeit und enge Abstimmung mit Produkt und Entwicklung
- Einen modernen Arbeitsplatz im Herzen von München,
- Ein dynamisches und kreatives Arbeitsumfeld, in dem Deine Ideen zählen,
- Die Möglichkeit, in einem wachsenden Unternehmen mit einem Produkt, das den Markt verändert, zu wachsen,
- Ein offenes und kollegiales Miteinander mit flachen Hierarchien,
- Eine faire Vergütung und flexible Arbeitsgestaltung.
Languages
- German
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