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Senior Solutions EngineerOnboarded, Inc. • Richmond, Virginia, United States
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Senior Solutions Engineer

Onboarded, Inc.
  • US
    Richmond, Virginia, United States
  • US
    Richmond, Virginia, United States
Jetzt Bewerben

Über

About Onboarded At Onboarded, we're building the AI-powered infrastructure for onboarding and compliance. Companies across staffing, gig work, and franchising trust us to onboard thousands of employees each month—securely, compliantly, and efficiently.
We believe the future of onboarding isn't just forms and checklists. It's intelligent agents, dynamic workflows, and automation that adapts to regulatory complexity. Our stack powers the most critical, high-stakes moments of employment—like verifying work authorization, collecting withholdings, and guiding candidates through industry-specific training.
We're backed by top investors and growing fast. Now we're hiring a Solutions Engineer to own the end-to-end customer journey from technical evaluation to implementation through ongoing relationship management.
What you'll do You'll be the technical owner driving customer success—from pre-sales technical discussions through long-term partnership. You'll build integrations, solve complex problems, manage multi-month implementations, and translate customer needs into product evolution. Specifically, you will:
Communicate value pre-sale:
Lead technical discovery to deeply understand customer challenges and formulate a strong solutions hypothesis. Architect and deliver compelling product demonstrations that showcase unique platform value and directly address business objectives.
Own enterprise implementations:
Lead technical onboarding for complex customers, managing integrations across ATS, HRIS, payroll, and compliance platforms. Manage multi-month timelines with multiple stakeholders. Accountable for successful go-lives—not just handoffs.
Manage strategic relationships:
Serve as the primary technical contact for key accounts. Build trust through reliable delivery and proactive communication across HR, IT, and operations teams. Navigate escalations while maintaining forward momentum.
Build custom integrations:
Develop integrations using Workato, APIs, and webhooks to connect customer systems with Onboarded. Build POCs that close deals and production integrations that deliver value. Collaborate with engineering to prioritize product gaps based on real customer pain.
Drive product evolution:
Translate customer requirements into actionable product feedback. Work directly with product and engineering to influence roadmap priorities based on patterns you see across implementations.
Document and scale:
Build runbooks, integration guides, and best practices that help the team scale. Share learnings that improve how we implement and support customers.
What we're looking for
Integration depth and troubleshooting:
3+ years managing enterprise integrations between complex systems. You understand APIs and databases, can debug logs in tools like Datadog, and can diagnose webhook failures, rate limits, and data flow problems. You don't need to be a developer, but you should be comfortable diving into technical details to understand what's broken and what needs to be built.
Customer facing:
3+ years working in a customer facing role including experiences such as: support engineering, pre-sales consulting, solutions architect, consulting, customer success, etc.
Low-code / no-code platforms:
You've built production workflows in Workato, Zapier, or similar iPaaS tools. Comfortable using AI tools to build quickly and solve problems independently.
Regulated environments:
You work effectively in compliance-driven spaces and can research regulations impacting customer operations—like FCRA, E-Verify, or payroll withholding requirements. You know when regulatory requirements affect technical decisions.
Managing concurrent implementations:
You juggle several enterprise implementations simultaneously while maintaining quality and responsiveness. You prioritize effectively, communicate proactively, and navigate escalations without losing customer trust.
Full ownership mindset:
Accountable from kickoff through go-live and beyond. You translate requirements into clear engineering documentation, synthesize feedback into product priorities, and stay with problems until they're fully resolved.
Bonus:
Experience with staffing, franchising, or high-volume hiring. Familiarity with WOTC processes, background check workflows, or state-specific employment regulations.
What we offer
Competitive salary and equity in a fast-growing startup
Health, dental, vision, and 401k options
Remote-first culture with in-person offsites
Direct collaboration with founders and high autonomy in how you solve problems
High ownership, high impact, zero bureaucracy
A critical role in scaling Onboarded's customer base and defining how enterprise implementations work
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  • Richmond, Virginia, United States

Sprachkenntnisse

  • English
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