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EverHealth - Implementation SpecialistEverCommerce • New York, New York, United States
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EverHealth - Implementation Specialist

EverCommerce
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Jetzt Bewerben

Über

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. We are looking for an Implementation Specialist to focus on EverHealth solutions. In this role you will onboard our new customers to the EverHealth platform (solution determined based on experience and need at time of hire). Specific responsibilities will include providing training and consulting to our customers and helping them onboard in a timely manner. You will develop our customers’ skills to ensure they graduate onboarding feeling confident and comfortable using our software for many years to come. Responsibilities
Host webinar training sessions joined by multiple customer stakeholders, providing consultancy to both new and existing customers. Serve as the customer’s main point of contact for a 60-90‑day period. Manage the overall onboarding project to ensure on‑time delivery, including coordinating with engineers for data migration, scheduling consulting sessions, facilitating partner integration engagements, and more. Respond promptly to inbound phone calls and emails. Identify and escape priority issues. Manage multiple customer projects simultaneously. Support learning content creation to aid our digital learning initiative. Be willing to travel up to 15% for in‑person customer engagements. Become a product specialist within the organization—serving as a trusted advisor on best product practices to customers and peers. Act as a solution provider, creatively joining tools and features to meet each customer’s unique needs. Qualifications
Associate’s or Bachelor’s degree in Business Administration, Healthcare Administration, Project Management, Nursing, or a similar field. Minimum 2 years of experience in Healthcare Tech, specifically in an onboarding/implementation or customer success role. Excellent bedside‑like manner—patiently supporting others through first‑time experiences. Strong verbal and written communication skills. Strong problem‑solving abilities. Impeccable time‑management skills. Project management experience is a strong plus. Experience with Salesforce, Taskray, and ChurnZero or similar tools is a strong plus. Location & Travel
REMOTE, US. The role can be based anywhere in the United States or Canada. Travel may be required to Corporate Headquarters in Denver, Colorado, or other North American office locations. Benefits & Perks
Flexibility to work where/how you want—remote, in‑office, or hybrid. Robust health and wellness benefits with an annual wellness stipend. 401(k) or RRSP with company match. Generous paid time off. Employee Stock Purchase Program. Compensation
Target base compensation is $50,000 to $70,000 USD per year for most US locations. Final offers are determined by location, market variances, and candidate experience. Equal Opportunity Employer
EverCommerce is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
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  • New York, New York, United States

Sprachkenntnisse

  • English
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