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Brokerage Operations AssociateVouch • New York, New York, United States
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Brokerage Operations Associate

Vouch
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Jetzt Bewerben

Über

Vouch is the insurance broker that powers ambition.
We’re a tech-enabled insurance advisory and brokerage purpose‑built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.
Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.
Why should you join our team and Vouch? Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values‑driven company. Our values are “Be Client Obsessed”, “Own it together”, “Act with integrity and empathy”, “Stay Curious and Grow”, and “Empower People.”
What does a work environment look like at Vouch? Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. This role can be based anywhere in the U.S. as long as you can work the core hours for this position. (9am – 6pm CST or 10am – 7pm CST)
Role Responsibilities: As a member of the Brokerage Operations team, you will play a critical role in supporting our clients across brokerage workflows. You will partner with brokers and cross‑functional teams to deliver value throughout the entire customer lifecycle — from initial sale through binding, billing, and renewals. You will also support clients and internal and external stakeholders with post‑bind service requests and ongoing policy maintenance.
This role offers the opportunity to join a growing, agile team where you will gain deep exposure to the operational systems and processes that power a best‑in‑class brokerage.
What you’ll do: Being in Operations, this role is a bit of a swiss army knife supporting a wide range of brokerage activities.
Deliver timely, consistent responses to client and internal/external stakeholder inquiries
Maintain and update policy data and documentation within our AMS and CRM, ensuring accuracy and completeness
Manage specialty policy servicing requests, including binding, cancellations, endorsements, billing inquiries, surplus lines filings, and other policy maintenance activities
Support certificate of insurance requests, partnering closely with Brokerage Ops Associate Support Representatives
Partner with brokers, carriers, wholesalers, and internal teams to support policy servicing and maintenance
Coordinate with clients and billing partners to resolve billing‑related matters
Identify opportunities to add value for brokers through proactive follow‑ups and operational improvements
Assist in documenting and refining day‑to‑day processes to improve operational efficiency
About you:
2+ years of experience in a fast‑paced, customer service‑oriented environment
1+ year of experience in an insurance‑related role
Active Property & Casualty Insurance License
Strong communication and organizational skills
Exceptional attention to detail
Driven by problem‑solving and continuous improvement
Dependable, positive, and action‑oriented with strong follow‑through
Comfortable operating in ambiguity and maintaining composure in complex situations
Independent problem‑solver who knows when to seek guidance
Ability to prioritize and manage high volumes of requests
Nice to have:
Prior experience working with Salesforce, Veruna
Exposure to and passion for early‑stage startups and/or high‑growth environments
Vouch provides several benefits to help you bring your best self to work:
Competitive compensation and equity packages
⚕️ Health, dental, and vision insurance
Wellness allowance
Company-sponsored personal and professional development
L&D: Partnerships with Ethena and monthly Lunch & Learns
Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check‑ins, development discussions, and promotion opportunities.
What to expect in a typical interview process: (Please note these steps may vary slightly depending on the role)
30‑minute phone call with our recruiting team
30‑45 minute video interview with the hiring manager
Meet the team! 30‑45 min 1:1 video discussion with 3‑4 team members you’d work closely with in the role
Compensation philosophy: The compensation range listed in the job posting represents what you can expect to earn on an annualized basis. This role is hourly and non‑exempt, with overtime eligibility for hours worked over 40 in a week.
Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.
Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal‑opportunity employer and celebrate the diversity of our growing team.
If you require reasonable accommodation to complete this application, interview, complete any pre‑employment testing, or otherwise participate in the employee selection process, please direct your inquiries to recruiting@vouch.us.
The pay range for this role is:
55,000 - 60,000 USD per year (Remote, United States)
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  • New York, New York, United States

Sprachkenntnisse

  • English
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