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Guest Experience Representative
- Red Wing, Minnesota, United States
- Red Wing, Minnesota, United States
Über
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Welcome guests, answer questions and provide information and support to guests
- Input, update and maintain accurate player information in the casino management system
- Issue Island Passport club cards for club members
- Be knowledgeable about and provide guests with information regarding Island Passport club membership, property-wide events and other property amenities
- Redeem cash, prizes and comps for guests following department guidelines
- Meet goals as established by management
- Maintain a working knowledge of promotional systems
- Performance point and promotion adjustments following department guidelines
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
- High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
- 1-year hospitality or guest service experience, preferably in casinos
Required Skills:
- Accurate and detail oriented
- Highly organized and ability to adapt quickly to changing priorities
- Excellent verbal and interpersonal communication and problem solving skills
- Proven high guest service skills
- Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Required Abilities:
- Ability to work in a fast paced environment
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to speak in a clear, concise and pleasant voice
- Ability to retain large amounts of information regarding the property and its amenities
- Ability to read and write English
PHYSICAL DEMANDS
- Must be able to walk, stand and/or sit for long periods throughout the day
- Must have a good sense of balance, and be able to bend, kneel, stoop and twist
- Must be able to push, pull and grasp objects occasionally
- Must have the ability to independently lift up to 25 pounds occasionally
- Must be able to perform repetitive hand and wrist motions
WORKING ENVIRONMENT
- Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Extensive computer use
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact
Sprachkenntnisse
- English
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