Technical Program Manager

Micromart is redefining convenience - turning any location into a retail opportunity with our Smart Store platform. By combining hardware, software, and data, we’re building a delightful unattended shopping experience for consumers and making operating an unattended Smart Store easy for entrepreneurs.

We’re driven by ambitious, mission-focused thinking, a deep commitment to earning customer trust, a craftsmanship mindset that prioritizes simplicity and quality, and a culture of shared growth where we support each other and celebrate wins together.

We are building the next generation of IoT-enabled Smart Stores - Smart Stores that blend electro-mechanical engineering, computer vision, and cloud software.

As our Technical Program Manager , you will be the primary technical and operational liaison between our company and our Contract Manufacturer to ensure consistent quality and on-time delivery of finished units.

You will manage the entire production lifecycle: from receiving components and managing inventory, to supporting our Contract Manufacturer with production challenges and overall project management. This role requires technical fluency (electro-mechanical, IoT), exceptional organization, the ability to manage partners, people and process.

Local travel will be required between office, contract manufacturer and warehouse locations (all within GTA, up to 1 hour away from downtown office). Valid G drivers license required, personal vehicle preferred, mileage reimbursed.

• & Quality Assurance: Build and run for receiving, inspecting, and validating incoming components to ensure they meet hardware/software specifications.
• Custom Component Configuration: Manage workflows, space, technicians, and documentation for flashing/configuring components, assembling proprietary components, and pre-kitting.
• Spare & Safety Stock: Implement systems to maintain ideal stock levels and ensure full traceability across all inventory locations (office, warehouse, CM etc).

• Inventory Logistics: Coordinate the timely delivery of custom components to the CM.
• Production Oversight and Final Acceptance: Act as the primary technical and operational liaison with the CM. Perform training, monitoring assembly, integration, testing, and overall build quality. Sign off on completed production prior to shipping.
• Issue Resolution: Rapidly diagnose and resolve production, configuration and quality issues, onsite or remote.
• Performance Management: Document and track CM performance KPIs (eg throughput, first-pass yield, defect rate, cost)
• SOP Ownership: Maintain and update all build instructions, SOPs, troubleshooting guides and quality expectations.Change Management: Serve as custodian for all build documentation, revision history, and manufacturing records. Lead NPI, ECO, and EOL transitions with engineering and the CM.

• Production Scheduling: Build and update project plans/Gantt charts, identify critical dependencies, and ensure production rate meets customer delivery timelines.
• Cross-Functional Communication: Provide frequent updates to Sales, Customer Success, Supply Chain and Engineering.
• Documentation: Maintain complete and accurate production, QA, and shipping documentation, including serial numbers and lot tracking.
• Inventory Reconciliation: Lead monthly physical inventory audits across all sites (office, warehouse, CM).

• Technical degree (Engineering or related) or equivalent hands-on experience
• 5+ years in technical program management, manufacturing, or operations for hardware / IoT products
• Strong technical fluency across electro-mechanical systems, firmware flashing, sensors, cameras, networking, and embedded devices
• Hands-on experience assembling, configuring, testing, and shipping complex hardware
• Experience managing Contract Manufacturers as the primary technical and operational point of contact
• Strong program management skills: production scheduling, dependency tracking, and delivery accountability
• Comfortable building and owning SOPs, QA processes, and revision-controlled manufacturing documentation
• Proficient with modern software, automation, and AI-powered tools to run technical operations efficiently
• Clear, confident communicator who takes ownership and solves problems end-to-end

• Experience with NPI, ECO, or EOL transitions
• Familiarity with ERP/MRP systems and inventory traceability
• Background in Lean / Six Sigma or continuous improvement
• Experience with computer vision hardware, refrigeration, or logistics-heavy products

• Competitive salary + equity package
• Health, dental, and vision benefits (for employees and dependents)
• Free meals at the office through KitchenMate
• Monthly gym-membership stipend
• Remote flexibility with access to our Toronto office
• Downtown office location next to Union Station with gym, pickleball court, and much more.

Micromart is an equal-opportunity employer and welcomes applicants from all backgrounds.