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Customer Experience Reporting Specialist

  • +2
  • +2
  • CH
    Switzerland
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  • +2
  • +2
  • CH
    Switzerland

Enterprise

À propos

The hiring company is an international company specialised into the digital Customer Experience. As they are growing, they are looking for a CX Reporting Specialist with some Genesys knowledge to join their team remotely from Switzerland or in their Zurich office. The salary range for this position is CHF100-160K / year (depending on the experience).

  • Information Tech

Avantages et bénéfices

  • Attractive package (CHF 100K-160K)
  • Excellent working atmosphere with very flexible working hours and remote options
  • Flat hierarchies and short decision making processes
  • International environment with exciting international projects and state-of-the-art technologies
  • Young, dynamic and familial working environment

Poste

Votre profil

  • Fluent English (C1+) and German (C1+) (French would be highly appreciated)
  • Experience with relational databases and SQL, as well as with creating scripts and SQL statements
  • You are customer oriented, creative and solution-oriented, eager to learn new technologies and bring excellent communication skills
  • First experience or knowledge on Genesys is a big plus

Vos tâches

  • Conceptualise and create meaningful reports and optimal decision-making bases for the customers
  • Bring your expertise and creativity for the expansion and maintenance of the customers' own reporting platforms and standardised dashboards based on Genesys technologies
  • Cooperate with internal and external project managers and partners, and ensure the company's quality standards
  • Be in charge of receiving and coordinating the customer enquiries

Compétences idéales

  • SQL
  • Customer Experience
  • Jusqu'à CHF 160’000
  • Switzerland
  • Contrat Permanent
  • Travail à 100%

Expérience professionnelle

  • Business Analyst
  • Data Analyst

Compétences linguistiques

  • German
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