Resolutions Loan Document SpecialistValon Mortgage • New York, New York, United States
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Resolutions Loan Document Specialist
Valon Mortgage
- New York, New York, United States
- New York, New York, United States
À propos
Responsibilities
Process and manage incoming digital mail, including routing to appropriate departments
Generate and deliver payoff statements to our homeowners
Fulfill document requests such as payment histories, amortization schedules, and other loan‑related records
Research and retrieve missing or historical loan documentation, including prior servicer records when applicable
Process borrower and third‑party requests (e.g., authorizations, escrow waivers, and opt‑out requests)
Ensure all work is completed accurately and within defined SLAs
Maintain compliance with company policies, investor guidelines, and regulatory requirements
Collaborate with internal teams to resolve document‑related inquiries and issues
Minimum Expectations
Meet or exceed established service level agreements (SLAs) for all assigned tasks
Maintain high levels of accuracy and quality in document processing
Manage workload effectively to prevent backlogs
Meet productivity and quality benchmarks as defined by management
Qualifications
High school diploma or equivalent required; associate or bachelor’s degree preferred
Knowledge of mortgage loan documents and servicing processes is a plus
Strong attention to detail and organizational skills
Ability to manage multiple priorities and meet deadlines in a fast‑paced environment
Proficiency in Microsoft Office and document management systems
1–3 years of experience in mortgage servicing, banking operations, or document processing preferred
Benefits
Compensation: competitive salary and 401(k) plan
Health & well‑being: we’ll invest in your physical and mental well‑being with comprehensive medical, dental, & vision benefits
Food & meals: in‑office snacks and drinks, and Bagel Fridays
Commuter benefits: We offer pre‑tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
Grow together: Company‑wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360° feedback
Generous time off: 17 days paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non‑birthing parents – fully paid, so you can focus your energy on your newest addition
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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Compétences linguistiques
- English
Avis aux utilisateurs
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