Service Advisor

Service Advisor

The Service Advisor is a key member of our management team, responsible for driving sales success in our Truck Care facilities through exceptional leadership, customer service, and technical skills. As the primary contact between customers and the sales department, you will provide detailed repair cost estimates, sales promotions, and comprehensive explanations of completed work.

• Maintain a safe and clean facility
• Greet customers, address vehicle service needs, and document issues
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work
• Handle customer complaints and resolve concerns

• Experience: 6 months in customer service or sales preferred
• Valid driver's license with clean safety record
• Pass drug screening and medical exam as per regulations

• Excellent communication and interpersonal skills with a customer satisfaction focus
• Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment
• Strong organizational and multitasking abilities with attention to detail
• Effective teamwork skills

Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.