Head of Enterprise Monitoring

Are you seeking a technical leadership position within a large organisation that provides critical healthcare IT services to over 100,000 individuals? If so, we are interested in hearing from you.

This is a unique opportunity to join a senior leadership team within a multi award-winning organisation that delivers vital digital services to frontline healthcare providers across NHS Wales. We are searching for an outstanding, experienced candidate to lead our Enterprise Monitoring Team and platforms. This is an excellent time to become part of DHCW as we undertake two significant technical transformation programmes – a cloud transition programme and a move towards a product/platform-based delivery approach.

DHCW currently employs several traditional infrastructure and application monitoring products, and we aim to evolve our monitoring service into an enterprise-wide observability capability, providing platforms that enable our teams to monitor their own products. You will play a central role in maintaining the integrity, performance, and security of our digital systems.

Delivering this change will require strong technical, people, and organisational leadership skills. The role demands a proactive and passionate individual capable of working autonomously in a complex environment and highly focused on achieving results.

As Head of Enterprise Monitoring you will:

Oversee the design, implementation, and maintenance of monitoring solutions across the organisation's products, services and infrastructure, including networks, servers, applications, and cloud services.

Develop and implement a comprehensive enterprise monitoring strategy aligned with the organisation’s vision and missions.

Have a strategic mindset to ensure the seamless monitoring of extensive digital services and underpinning infrastructure, to deliver optimal performance, availability, and reliability.

Develop the business case and work with product and platform teams to develop and implement an Enterprise Operations Centre which would use the tooling to monitor systems, identify issues and proactively take action to improve performance and availability.

Ensure all tools are fit for purpose, meet business requirements, and are effectively integrated to provide real-time insights to the end-user experience.

Provide technical leadership to optimise the performance of IT infrastructure

Own the operational relationship with suppliers, ensuring services and products are aligned to industry best practice and regulatory and contractual requirements.

Work on high-profile systems and solutions delivered at the National scale, in line with the organisation’s commitment to agile delivery practices and a product-based approach.

You will:

Line-manage geographically dispersed senior and specialist teams within the Directorate and deputise for Chief Cloud Officer when required.

Have responsibility for long term workforce planning, including succession, development and training of staff, to support the long term technical and knowledge-based objectives of the organization within the continuous improvement agenda.

Support the Operations Directorate to work with openness and transparency, developing effective strategic partnerships, networks, and forums to enable successful collaborative working ensuring that we advance our business objectives.

Work in partnership with a range of stakeholders is essential to ensuring we understand, listen, and respond to needs. We work in collaboration with health boards and trusts, public bodies, Welsh Government, social care and community services, academia, industry, and the public.

Work closely with other teams, directorates and the wider NHS family to provide dashboard and data to deliver optimal services.

Participate in an on-call 24x7 management rota.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply