IT Support Engineer (Active SC Clearance)

IT Support Engineer (Active SC Clearance)

Role: IT Support Engineer Specialism(s): SC Clearance, User Support, 1st/2nd Line Support, JIRA, Confluence, Helpdesk, IT Project Support Type: Contract, Inside IR35 Duration: 2 Months Location: Central London (On-Site Preferred, Remote Optional) Pay Rate: £200 - £260 per day Start: ASAP / Urgent - Immediate Start

IT Support Engineer (Active SC Clearance)

CPS Group UK are delighted to be working with a leading organisation to appoint an actively SC Cleared IT Support Engineer for an initial 2-month contract. The SC Cleared IT Support Engineer will provide both User/Helpdesk support to the business users, whilst also getting involved in ad-hoc IT-centric projects.

The IT Support Engineer must have working proficiency in both JIRA and Confluence.

Candidates with active SC Clearance and the capacity to work on-site in London will be prioritised

Role Requirements

• Provide 1st & 2nd Line on-site technical IT infrastructure support
• Support hardware issues and fixes (e.g. desktop, laptop printers, mobile)
• Utilise JIRA and Confluence tools to manage IT project delivery and workflows
• Communicate effectively with the customer and manage technical queries in line with company standards and SLA's
• Prioritise, and resolve technical queries and service request
• Support the IT Manager with other (non-technical) site duties as requested
• Work closely with users (floor-walking) and support stakeholders of all levels with IT-centric issues

Required Skills & Experience

• Previous experience working in an on-site IT Support role
• Possesses ACTIVE UK SECURITY CLEARANCE (SC)
• Demonstrable experience using both JIRA and Confluence
• Experience supporting critical IT projects
• Demonstrable IT related problem-solving capabilities
• Highly professional and flexible attitude
• Excellent communication skills (written and verbal)
• Able to work both independently and as part of a team
• Strong working knowledge of Windows 11 (and associated support requirements)
• Strong working knowledge of technologies including: o Active Directory o Exchange o Office 365 o iOS / Android / Mobile o SCCM / WSUS o Basic networking o Comms room support

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)

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