2nd Line Engineer

Our client, a leading business in the Technology sector is seeking a 2nd Line Engineer to join them on a full-time, permanent basis. Working closely with the Help Desk team, our client is looking for a 2nd Line Engineer to join the business on a permanent basis, providing a high level of technical support to a broad range of clients. The ideal candidate will have strong technical background where you have become used to working on both day-to-day support and project work for clients across a multitude of industries. Key Responsibilities:

• Working towards SLAs when supporting a broad range of client with technical support calls
• Troubleshooting technical faults and issues
• Remote project work undertaken by the help desk
• Be the first point of contact for clients, outlining any technical faults or queries in a helpful and clear manner
• Be the go-to for 1st Line Engineers whilst escalating technical faults to 3rd Line Engineers
• Manage relationships with clients Key Experience:
• A minimum of 2 years’ experience in a 2nd Line Engineer role
• Previous MSP experience is advantageous although not essential
• Confident working both remotely and on client-sites
• Able to work on both project work and day-to-day support tasks
• Active Director
• DNS / DHCP
• Understanding of Windows 10 and 11
• Hyper-V
• Good networking experience This is an excellent opportunity where you will be working with a broad range of clients, working for a well-regarded MSP who have a strong reptation in their field. CVs are being reviewed, so please apply now for immediate consideration