2nd Line Support Engineer

Role: 2nd Line IT Support Engineer Location: Leicester, UK (Hybrid) Salary: £29,500

Are you a skilled IT Support professional with experience in Microsoft technologies? Do you thrive in a fast-paced environment where you can troubleshoot, support, and enhance IT systems? If so, we have the perfect opportunity for you!

The Role: We're looking for a 2nd Line IT Support Engineer to join our dynamic team in Leicester. In this role, you'll be responsible for providing high-quality support to end-users, troubleshooting technical issues, and ensuring the smooth operation of IT systems. You'll work with a range of Microsoft technologies and play a key role in maintaining and improving our IT infrastructure.

Key Responsibilities:

Provide 2nd line technical support to end-users, resolving escalated issues efficiently. Troubleshoot hardware and software problems across Windows environments. Support and maintain Microsoft 365, Active Directory, and Azure environments. Assist with server administration, network troubleshooting, and security best practices. Work closely with 1st and 3rd line teams to ensure seamless IT operations. Document solutions and contribute to the continuous improvement of IT processes. Requirements:

Previous experience in a 2nd Line IT Support role. Strong knowledge of Microsoft 365, Windows Server, and Active Directory. Experience with Azure, networking, and IT security principles. Excellent problem-solving skills with a proactive approach to IT support. Strong communication skills and the ability to work effectively with users at all levels. What's On Offer:

Competitive salary of £29,500 per annum. Opportunity to develop your skills with cutting-edge Microsoft technologies. A supportive and collaborative team environment. Career progression opportunities in a growing IT department.

If you're passionate about IT support and want to take the next step in your career, we'd love to hear from you