Client Relationships Intern

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

By supporting the Client team with both internal and external partnerships, this role will help develop an understanding of the payments industry and Interac's product offerings that are utilized across the country supporting all Canadians with their transactions in a digital economy. The candidate will be working with a diverse team which has a variety of industry experiences. Accountabilities will include research and reporting on specific client issues, client data, and trends. This research and analysis will support the client team with their Quarterly Business Reviews, driving incremental volume and top line revenue.  

Additionally, the role will be to support the client team by leveraging our Customer Relationship Management Tools and resolving ad hoc research requests from both internal and external partners. Finally, attending meetings with the ability to take notes, capture ideas to share with the team and provide additional insight into Client or Product strategies. The goal of this individual will be to assist in the day-to-day activities of the team as well as learn skills such as negotiation, critical thinking, presentation building, and turning data into actionable strategies. This role is to help and support the team, but also to learn and gain transferable knowledge which the candidate will be able to apply to future roles in their career. 

What You Will Do:

• Developing and maintaining positive business relationships, ensuring a high degree of customer satisfaction, while balancing the needs and interests of the organization – you'll have an opportunity to create custom solutions to our unique Client and business needs  

• Research, report and tracking of specific issues, technologies, regulations, trends, and the competitive landscape in the payments industry to help identify threats and opportunities – this research will assist the client team with compiling client QBRs and other key client deliverables 

• Identifying industry trends by researching and analyzing applicable client and market data. 

• Developing and maintaining positive business relationships, both internally and externally, ensuring a high degree of customer satisfaction, while balancing the needs and interests of the organization. 

• Identifying trends by attending industry events, researching and analyzing applicable client and market data 

• Providing continuous support and coordination of key activities and initiatives through consultation with cross-functional internal stakeholders. 

• Conducting special projects and performing additional duties, as assigned to help achieve departmental objectives. 

What You Bring:

• Currently completing an undergraduate degree from a creditable Canadian institution with a focus on Business, Economics, or a similar program 

• Have excellent verbal and written communication skills - you are client-focused, customer-driven, and work well under pressure. 

• Analytical skills - analyze and understand data and the ability to interpret and apply it, as applicable.  

• Excellent research skills and resourcefulness, with the ability to seek out answers to questions and problems solve in a timely manner.  

• Understanding and willingness to learn about the payments, fintech, or financial services industry. 

• Proficiency in the Microsoft Office Suite (Outlook, Word, Power Point, Excel, Power BI, MS Teams) with preference for working knowledge of Excel and PowerPoint 

• Although not required, you have some familiarity or previous experience with the following: 

• Coordinating internal and/or external stakeholder groups. 

• Working with a CRM platform (Salesforce), Tableau, Medallia and/or similar data management tools is an asset. 

• Customer experience, account management, or sales experience an asset 

• Detail-oriented and organized 

• Flexible, adaptable 

• Presentation skills - ability to put together PowerPoint slide decks that present concepts and data in a clear, concise and informational way 

• Ability to think outside the box and propose creative ideas 

• Ability to have fun and learn while doing it 

What We're Offering:  

The hourly pay range for this position is $21 to $23, and the internship term runs from May to August 2026. The exact amount will depend on factors such as skills, experience, and job-related knowledge. An internship opportunity at Interac also features:

• Flexible hybrid work model with monthly intern socials for better work-life balance 

• Interac learning bootcamp designed to help you hit the ground running

• Convenient downtown Toronto office located minutes away from Union Station

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you're joining a purpose-driven organization that's shaping the future of digital finance in Canada. Here's what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what's possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That's why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.'s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.