Part Time Operations Supervisor-BEL

Position Summary

Under the general direction of the Pit Manager and/or the Casino Shift Manager this position is responsible for the supervision of Slots or Tables depending on daily work assignment. In Tables, the Supervisor is responsible for supervision and security of multiple table games and Dealers; in Slots, the Supervisor is responsible for supervision of Slot Attendants and Promotions Booth activities. Both supervisory positions require ensuring internal controls, government regulations and department policies and procedures are followed at all times. Must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal skills. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities 

• Monitors games, player tracking (manual & CMP), reports large buy ins/cash outs, table swings, and suspicious play or behavior
• Performs opening and closing procedures for tables
• Responsible for the integrity of the gaming floor by ensuring all government regulations, Internal Controls and Department & Company Policies and Procedures are followed
• Responsible for various department and company development/initiative projects (promotional ideas, increasing headcount etc.)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Resolves customer disputes, providing comps if necessary; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident Reports
• Verifies jackpots and provides payment, completes all regulatory paperwork (including LCT, MLT FINTRAC etc.)
• Tracks players, Prepares and submits slots reports or tables reports, Reporting all required information to Pit Manager
• Responsible to see that all assets are secured during an emergency (fire alarm, power failure etc.)
• Participates in team member training
• Maintains effective communications with staff regarding any policy changes and Casino Shift Manager regarding ongoing issues, Slot technicians regarding machine malfunctions etc.
• Provides leadership, direction and mentoring to dealers/slot attendants through daily coaching and feedback; develops performance objectives and delivers performance evaluations for direct reports
• Supervises the Promotions booth and helps provide our guests with quality service
• Issues rewards based on programs, Maintain Player's Club Data Base
• Executes all promotional activities, responds to guest inquiries
• Complete all sales for tournaments and special events through Micro's
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, vendors and regulators
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• High School Diploma
• Minimum 1 year of supervisory experience in guest service; minimum 6 months in Dual Rate Dealer Supervisor role required
• Ability to successfully obtain a Gaming License
• Smart Serve Certification
• Experience in coaching and developing team members
• Extensive knowledge of table games and slot operations including rules and procedures
• Proven organizational skills
• Computer knowledge of Word and Excel
• Bilingual (English/French) is an asset but not required

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
• We provide you with the tools and technology needed to delight your clients
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun

The only thing we don't play games with…..is your career

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment