Membership & Events Coordinator, Accessibility Certification (AC)

Business Unit: Rick Hansen Foundation Accessibility Certification (RHFAC)

Reports to: Technical Manager

Status: Full-time, Ongoing

Salary Range: $50, $60,000.00 per year

Location: Hybrid (RHF Offices in Richmond, BC or Toronto, ON) or Remote

Founded on the legacy of Rick Hansen's Man In Motion World Tour, the Rick Hansen Foundation (RHF) is a Canadian registered charity with the vision of creating a fully inclusive and accessible world where people with disabilities are living to their full potential. Through our programs and partnerships, we break down barriers for people with disabilities by changing attitudes, creating accessible spaces, and inspiring an inclusive society.

 RHF is a dynamic and rewarding place to work and our success begins with our people. We are committed to building a diverse workforce representative of the communities we serve. We welcome applications from all qualified candidates including Indigenous peoples, individuals of all genders and sexual orientation, race, ethnic origin, all abilities, age, and religions and anyone living at the intersection of these identities.

Preference will be given to applicants who are persons with disabilities, and we highly encourage persons with disabilities who are qualified candidates to apply.  If this applies to you, we invite you to disclose your disability in your cover letter.

If you're interested in being a part of our innovative team, we hope that you will consider this opportunity with us. If you do not meet the required education, experience and skills but have a combination of lived and professional experience, we encourage you to apply.

JOB SUMMARY

The Membership & Events Coordinator, Accessibility Certification (AC) is responsible for providing administration and coordination services to support engagement activities with RHFAC Professionals and the Accessibility Professional Network (APN).

Duties include membership management and coordinating events, such as the APN webinars, and APN conference to support the professional growth of RHFAC Professionals and the APN membership.

WORKING RELATIONSHIPS

The Membership & Events Coordinator, AC reports to the Technical Manager and works closely with the RHFAC Team, RHF Marketing & Communications team, and other RHF staff. The Membership & Events Coordinator maintains several external relationships with professional bodies and associations, vendors, consultants, clients, and members.

ALL STAFF: KEY ACCOUNTABILITIES

As an integral member of the RHF team and as expected of all staff, this position actively participates with:

• Strategy
• Organizational Culture
  • Contributes in regular sessions, develops goals, supports and implements action plans.
• Inclusion, Diversity, Equity and Accessibility
• Values

1.    We Collaborate Authentically 
2.    We Engage Respectfully
3.    We Keep Our Promises 

KEY ACCOUNTABILITIES

Membership Management

• Monitors and verifies requirements are met to achieve and maintain RHFAC Professionals designation.
• Serves as primary point of contact for membership and APN conference-related inquiries and support requests.
• Maintains accurate membership records, mailing lists and other activities.
• Communicates program updates, renewal reminders, and relevant information (i.e., membership status, CEU status, standing, etc.).
• Contributes to the development and implementation of strategies to retain current members and RHFAC Professionals and recruit new APN members.
• Tracks and documents the experiences, engagement levels, and concerns of RHFAC Professionals/APN members, and proposes solutions to support retention and improvement.
• Tracks APN membership and webinar revenue.
• Manages the APN platform, including job board, discussion forums, resource library, and technical issues.
• Stays abreast of changes to the APN membership platform (Fonteva) and APN Webinar platform (InEvent);  
• Coordinates with RHF's Finance team to track APN membership revenue;  

Event Coordination 

• Coordinates and promotes events, webinars, and networking opportunities to encourage ongoing learning and connection among members.
• Coordinates all aspects of the annual APN conference planning and execution.

Operations 

• Contributes to the implementation of annual operations plan, data management strategies, outcomes reporting, and standard operating procedures.
• Contributes to identifying efficiencies to maximize workflows and developing/updating standard operating procedures.
• Contributes to the evaluation processes to identify areas of improvement / enhancement based on input and feedback from stakeholders.
• Supports the RHFAC team, as required.

General

• Maintains and applies current knowledge of relevant standards and practices related to key accountabilities.   
• Performs other related duties in keeping with the purpose and accountabilities of the job. 

QUALIFICATIONS

An equivalent combination of education, experience and skills/behaviours will be considered.

Education: 

• University degree, Diploma or Certificate from a recognized post-secondary institution in business, communications or marketing.

Certification/Designation: 

• Completed RHFAC Training course(s) is an asset.

Experience/Knowledge:

• Minimum 3 years of related experience in a related field.
• Strong experience providing timely and quality customer service.
• Experience in association management, program delivery, and/or event management preferred.
• Experience in accessible customer service and event logistics, including communication with customers who require various forms of accommodation.
• Experience in building and maintaining effective relationships with partners, vendors and consultants.
• Excellent analytical skills with a solid understanding of project performance indicators to inform decision-making.
• Computer experience required. High proficiency using Microsoft 365, including Word, Excel, PowerPoint, Outlook and other MS Apps. Experience with MS Copilot is an asset. 
• Experience with Salesforce, Fonteva or other customer relationship management and membership software.
• Experience working with privacy legislation and data stewardship.
• Knowledge of records management.
• Experience delivering events via InEvent, Zoom Webinar, or other virtual event platforms.
• Experience supporting in-person or hybrid conferences.
• Comfort working with financial data in coordination with finance teams.
• Experience documenting workflows and SOPs.
• Knowledge or experience working with individuals with disabilities an asset.
• Fluency in French, oral and written, preferred.

Skills/Behaviours:

• A problem-solver with the ability to analyze challenges, identify opportunities, and recommend effective solutions to achieve goals.
• Resilient and adaptable, and able to address unforeseen issues and pressure of competing priorities.
• Ability to work both independently and as a team player in a fast-paced environment.
• Strong and attentive learner/customer-focused attitude.
• Effective oral and written communication with the ability to communicate professionally and tactfully with others, including proficiency with grammar, spelling and punctuation, and the ability to compose clear, concise business correspondence.
• Effective financial management skills to accurately monitor revenue and expenses. 
• Exceptional organizational skills, with strong attention to detail.
• Ability to collect, analyze and report on data.
• Commitment to promoting inclusivity and accessibility in program and event delivery, ensuring they are accessible to all participants.
• Commitment to RHF's mission.

How To Apply

If you are interested in being a part of our innovative team and are passionate about making a difference, we hope that you will consider a career with us.

The Rick Hansen Foundation is committed to providing accommodations to candidates taking part in all aspects of the selection process. Please let us know if you require a specific accommodation (i.e. virtual interview, closed captioning) so that arrangements can be made for the appropriate accommodations to be in place.

Interested and qualified candidates can apply quoting # by March 2, 2026. While we thank all applications for their interest, only short-listed candidates will be contacted.