Client Manager account management/salesSimplyhealth • Reading, England, United Kingdom
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Client Manager account management/sales
Simplyhealth
- +2
- +4
- Reading, England, United Kingdom
- +2
- +4
- Reading, England, United Kingdom
À propos
Corporate Client Executive,
you'll be joining our Sales Operations Team, supporting our Healthcare and Denplan functions. This team is the engine behind our sales and marketing success—focused on improving outcomes, enhancing client experiences, and helping us achieve ambitious growth plans. Reporting to our Sales Operations Manager
,
you’ll be responsible for managing and developing client relationships, ensuring high levels of service, and identifying opportunities for growth. This role requires a proactive approach to account management while delivering excellent service and operational support. Act as a trusted advisor, responding to client queries efficiently across multiple channels (phone, email, chat). Address and resolve client issues and complaints in a timely and professional manner, ensuring a positive client experience. Ensure service level agreements (SLAs) and response times are met, maintaining high-quality client interactions. Maintain accurate and up-to-date records in the CRM system to support effective client management and reporting. Support the creation of tactical business plans to help clients enhance their wellbeing strategies and integrate our solutions.
Compétences idéales
- Account Management
- Business Planning
- Reporting
- Sales
Expérience professionnelle
- Business Analyst
- CRM Campaign
Compétences linguistiques
- English
Avis aux utilisateurs
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