IT Support Technician

IT Support Technician – Ripley £26,000 - £30,000 + potential bonuses and great benefits   My client is a global organisation who are industry-leaders in their sector and their UK-based IT Support team is growing, as they require an experienced IT Support Technician. You will act as the first point of contact for UK IT support, providing effective end user support at local and remote sites.   This role would suit an IT Technician early in their career, who is looking to expand on their technical skill set and progress. You will provide e-mail, telephone and remote support to users with IT issues as well as logging requests on internal systems, monitoring them and completing to resolution. You will also install and maintain user devices and software ensuring maximum availability, whilst carrying out network maintenance functions and being involved in migrations to Windows 11.   The organisation is consistently seeking to modernise their IT Infrastructure, so you will gain exposure to modern technologies. This role will be based on-site in Ripley and quarterly travel to other sites will be required.   Package:

£26,000 - £30,000 basic DOE Bonus opportunities Matched company pension up to 7% 26 days holiday + bank holidays Medical cash plan, free parking, EAP, occupational health service, cycle to work scheme.  Experience:

Excellent communication skills Previous experience of working in an IT support role or university level education in an IT specific course. Active Directory, maintaining users and groups VMware knowledge An understanding of Azure and cloud technologies would be beneficial A basic knowledge of cyber security principles Ability to focus on customer needs and satisfaction, providing a good level of customer service  Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several thousand employees.   The company offer an excellent package and are hoping to hold interviews as soon as possible. There is no closing date for this role, relevant applications will be reviewed as soon as they are received.   Contact – Scott Murray   Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.

Key words; IT Support Analyst. IT Technician. Derby, Ripley, Matlock, Chesterfield, Mansfield, Nottingham, Sheffield, Ilkeston, Bakewell, Ashbourne, Burton-upon-Trent, Loughborough   Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy