Service desk support

Job Title: Service Desk Engineer

Location: Abingdon 

Benefits:

Hybrid working options for a better work-life balance

25 days annual leave plus bank holidays

Ongoing learning and development opportunities

Cycle to work scheme and technology vouchers

Enhanced family leave

Celebration day - an additional day off each year for a special occasion

Salary sacrifice pension

2 paid volunteer days to support community efforts

Company social events and competitions

Discount and Cashback Scheme

Group Income Protection

Life Insurance

Employee Assistance Programme (EAP) and Virtual GP Service

Position Overview:

We are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service Desk Engineer. This role focuses on delivering exceptional customer service and technical support to our clients, primarily utilising Microsoft 365 applications and cloud technologies like Azure, Office 365, and Autopilot.

Key Responsibilities:

Provide first-line technical support via phone, email, and ticketing system, ensuring timely resolution and customer satisfaction.

Troubleshoot and resolve issues related to Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.

Assist users with account management, password resets, and access permissions within the Microsoft 365 environment.

Collaborate with second and third-line support teams to escalate and resolve complex technical issues.

Identify opportunities to optimise client systems and processes through effective use of Microsoft 365 and cloud technologies.

Contribute to the development and maintenance of knowledge base articles and support documentation.

Key Requirements:

Experience in providing outstanding customer service in an IT support environment.

Proficiency in troubleshooting Microsoft 365 applications and cloud technologies such as Azure, Office 365, and Autopilot.

Strong communication skills to convey technical concepts to non-technical users effectively.

Excellent problem-solving abilities and attention to detail.

Certifications like Microsoft Certified: Modern Desktop Administrator Associate are advantageous but not essential.

Why Join Us:

High levels of training and support: We invest in our team members' professional development with extensive training programs and ongoing support.

Excellent growth opportunities: Access to a wealth of career advancement opportunities within the IT service desk team and the broader company.

Dynamic and collaborative work environment: Join a passionate team dedicated to delivering exceptional service and making a meaningful impact for our clients