2nd Line Support Engineer

2nd Line Service Desk Engineer

Location: Norwich

Are you a skilled IT support professional looking for your next challenge in a dynamic and professional environment?

We are hiring on behalf of our client, a leading UK law firm, for a 2nd Line Service Desk Engineer to join their IT team in Norwich.

The Role

• Provide 2nd line technical support via phone, email, and in-person.

• Diagnose and resolve hardware/software issues (Windows 10/11, Microsoft 365, iManage, iOS).

• Act as an escalation point for the 1st Line Service Desk team.

• Manage endpoint devices using SCCM, Intune, and other tools.

• Ensure compliance, software updates, and liaise with third-party vendors.

• Train and support end-users to enhance their IT experience.

What You Need

• Proven 2nd Line IT support experience, ideally in a professional setting.

• Strong knowledge of Windows OS, Microsoft 365, and troubleshooting skills.

• Customer-focused with the ability to explain technical solutions clearly.

Why Apply?

Join a respected UK law firm with excellent career growth opportunities. The role offers hybrid working - 3 days per week in the office, giving you great work/life balance. Be part of a collaborative and innovative IT team.

Apply now and take your IT career to the next level