Technical Support Engineer

Technical Operations Engineer

Our client are a UK leading EV manufacturer who are one of the UK's fastest growing companies. We are looking for a support engineer to work on the helpdesk of the business providing technical support both in the UK and internationally.

Key Responsibilities

• Provide technical support to customers working in a team helpdesk environment

• React to monitoring alerts and support partners in line with agreed SLA's

• Liaise with relevant 3rd party suppliers

• Troubleshooting and fault finding remote devices ensuring each customer is dealt with in a timely manner

Essential Experience

• Previous experience working within a helpdesk technical support capacity

• Willingness to learn the company products and attend training courses where applicable

• Experience working shift patters or flexibility to do so (some night shift rota work)

Keywords - Technical Support, Helpdesk, IT Support, EV