Service Desk Analyst

IT Service Desk Analyst - Lincolnshire Police

Location: Headquarters Contract: Temporary Rate: £19.53 per hour (Umbrella) Recruiter: Lewis Ashcroft - Service Care Solutions Service Care Solutions is assisting Lincolnshire Police in recruiting an IT Service Desk Analyst to join their Digital Business Services team.

Role Overview

As an IT Service Desk Analyst, you will be the first point of contact for IT support across the force, providing both first and some second-line technical assistance. You will diagnose and resolve issues, escalate where necessary, and ensure smooth operation of core IT systems.

Key Responsibilities

Providing remote and in-person IT support to police officers and staff Resolving technical issues via phone, email, and ticketing software Installing and configuring IT equipment and software Ensuring IT security policies are followed Maintaining documentation for troubleshooting and solutions

Requirements

Experience in an IT support role Strong customer service skills Knowledge of Microsoft Office, Windows OS, and IT infrastructure Ability to work under pressure and meet tight deadlines Full UK driving licenseSecurity Clearance Required If you're interested in this role, contact Lewis Ashcroft at Service Care Solutions or apply now! (url removed)