IT Infrastructure Analyst

I have an exciting opportunity for an IT Infrastructure Analyst to join a pharmaceutical company based in the Berkshire area.   The ideal candidate will have at least 3 years experience supporting IT systems/Datacentres with strong knowledge of Window technologies and networking   The position is to provide level 1 and 2 technical support for hardware, software and network-related issues.   Key Support Areas

End-User Support Hardware and Software troubleshooting Device management System Monitoring and maintenance Process Improvement and Mentorship   Key Skills and Competencies:

Strong knowledge of Windows operating systems, Microsoft 365, and common business applications Familiarity with basic networking concepts, including Wi-Fi and VPN troubleshooting Experience with device management tools like SCCM & Intune Excellent communication skills and the ability to explain technical issues to non-technical users Desirable to have experience with Cloud Infrastructure Proven ability to support a Hyper-V environment Understanding of PAM and DLP technologies