Facilities & Operations Senior Manager

Job Overview

Boston Consulting Group is a global management consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.

We are seeking a Facilities & Operations Senior Manager to join our LAB Operations Team in London. The successful candidate will be responsible for creating a 'great place to work' for our employees and visiting clients at our London office, which is a flagship office in our LAB (London, Amsterdam, Brussels) system.

The ideal candidate will have 10+ years of experience working in an operational/service delivery leadership role in-house in an organization, with extensive technical knowledge in building services disciplines across facilities or estate management.

Key Responsibilities

• Leadership of day-to-day operations for the London office, including leading and executing the delivery of all local services and facilities, overseeing in-house teams and vendor contracts, and continuously improving the local office environment and employee/client experiences.
• Exercise sound commercial judgment and effectively track and manage services within agreed Opex budgets, also local Capex project budgets, liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams as required.
• Manage communications and engagement with the Landlord and respective teams to ensure a strong and collaborative relationship.
• Health & Safety (HSE) and Compliance: lead and responsible person on-site, active member of the Incident Response Team, ensuring regulatory and compliance systems and processes are maintained in line with change to regulatory requirements and BCG policy.
• FOH/Events & Meetings Management: oversee the delivery of front of house/reception services, execute the delivery of all events and meetings within the London office, and work in partnership with internal stakeholders to ensure a world-class FOH experience.
• Management and Leadership of London Operations Team: develop and inspire a high-performing team, define clear roles and responsibilities, participate in onboarding and induction of new joiners, and build strong relationships with peers and contribute actively to LAB-wide activities.
• Project Management: ownership and delivery of business improvement projects and office programs across London, and contribution to large-scale office programs across LAB when required.
• Data Reporting & Analysis: effective tracking of key operational metrics related to London, allowing for the aggregation of data to a LAB level for a management dashboard.

What We Offer

• A dynamic and challenging role in a fast-paced professional service firm environment.
• The opportunity to work with a talented team of professionals who share your passion for excellence.
• A comprehensive benefits package, including health insurance, retirement savings plan, and generous paid time off.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or any other characteristic protected under law.