Customer Team Member

Customer Team Member Job Description

We are looking for friendly and enthusiastic individuals to join our Customer Team as a part-time permanent member of staff.

• Provide excellent customer service on the tills and shop floor, responding to queries and championing Co-op products and Membership.
• Work collaboratively with store colleagues to solve problems and deliver a great shopping experience.
• Maintain a safe and legal store environment, ensuring shelves are stocked and prices, dates, and temperatures are accurate.
• Support the introduction of new products and services, sharing experiences with colleagues to promote a seamless transition.
• Get involved in local community activities and events, demonstrating our commitment to supporting our customers and members.

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem-solving.
• The flexibility to work a range of different shifts, including early mornings, afternoons, late evenings, and weekends.

• 30% discount on all Co-op products in-store plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream - a money management app providing access to a percentage of pay as earned.
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for personal development and career progression.
• Rota shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.