Service Advisor

Job Summary

A Service Advisor is the primary contact between customers and the sales department, driving sales success in our Truck Care facilities through salesmanship, leadership, and customer service. This role combines technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager.

Key Responsibilities:

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
• Handle customer complaints and resolve concerns.

Requirements:

• 6 months of experience in customer service or sales preferred.
• Pass a drug screening and medical exam as per regulations.

Skills and Demands:

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
• Strong organizational and multitasking abilities with attention to detail.
• Effective teamwork skills.

Physical Demands:

• Regular talking and hearing.
• Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• Frequent lifting/moving of items over 75 pounds.

About Love's

Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe.