1st Line IT Support Analyst - Law Firm, Fully Remote

1st Line IT Support Analyst - Law Firm, Fully Remote/Evening & Weekends

Job Responsibilities

• Provide top-level quality customer service in person and via telephone/email.

• Assist employees with IT hardware and software issues including the company's case management system, computer networking, video conferencing etc.

• Provide solutions to desktop, mobile and system problems, diagnose and solve hardware/software incidents/problems.

• Establish and maintain a healthy working relationship with the business and third party suppliers as the successful candidate will be the onsite liaison for our external third party support.

• Create and maintain users in Active Directory

• Able to troubleshoot document production in Microsoft Word, PDF, Excel etc.

• Understands and adheres to IT security principles.

Skills Required

• 1-2 years previous 1st line support experience, ideally within a legal or professional services background

• Experience supporting; Win 10/11, Office 2016/365, Active Directory, Intune, Exchange

This role is FULLY REMOTE.

Working week - 36 hours, Mon-Fri 7pm-11pm, Sat 9-5pm & Sunday 12-8pm