Implementation and Training Consultant

Software Implementation and Training Consultant

Role: Software Implementation and Training Consultant

Location: Grantham (hybrid)

Salary: £35,000 + bonus

My client, a well-established and successful brand in the UK ERP software and services market, are looking to recruit a Software Implementation and Training Consultnat to deliver high-quality consultancy and training, with the ability to guide customers in implementing and maximising their use of our software.

Key Responsibilities

• Deliver consultative services (in-person and remotely) to guide customers through system setup, usage, and issue resolution.

• Conduct dynamic and structured training courses (in-person and remotely) to ensure customers are fully equipped to use the software effectively.

• Follow and update project plans, maintaining detailed activity logs.

• Enhance and update training materials to keep content engaging and aligned with software updates.

• Support internal training processes to ensure smooth departmental operations.

• Provide ad hoc training and Sales Support activities, including software demonstrations.

• Respond to customer queries both on-site and remotely.

• Identify and escalate implementation issues and change requests as per company methodology.

What We’re Looking For

To excel in this role, you’ll need:

• At least 3 years in a software training or consultancy role.

• Training certification and/or knowledge of Prince II/ITIL standards (advantageous but not essential).

• Proficiency in Microsoft Office and other software packages.

• SQL skills (advantageous but not essential).

• Strong communication, presentation, and organisational skills.

• Self-motivation, creativity, and a strong work ethic.

• Ability to work to deadlines and record activities using timesheet apps.

• A team player with an enthusiastic, customer-focused approach.

• Confidence in dealing with stakeholders at all levels, from team leaders to senior management.

• A UK driving licence and access to a car (essential)