Technical Support Officer

Vacancy Ref – JR1901

Vacancy - Technical Support Officer

Industry – Electrical / Circuit Protection

Location – office based role near Northampton, Northamptonshire

Working hours – Monday to Friday 8.30am to 5pm

Salary – circa £45,000 per annum + bonus



Do you have technical knowledge and understanding of circuit protection products?

Do you have experience of providing technical advice and support to customers in an office environment?

Do you live within easy commutable distance to the Northampton area?



Rhodium Consulting is recruiting for an experienced Technical Support Officer to join our client. In this role, you will provide expert guidance on electrical circuit protection products, assisting customers with technical queries, troubleshooting, and product selection. Your expertise will play a crucial role in ensuring customer satisfaction and maintaining their reputation for excellence.



What’s on Offer

• Competitive salary package with a basic annual salary circa £45,000.

• Pension contribution

• Free private medical insurance for self and partner

• Death in service cover

• 25 days holiday per year + bank holidays

• Opportunity for career advancement, training and progression



Key Responsibilities

• Provide technical support and troubleshooting for electrical circuit protection products.

• Assist customers with product selection, installation, and operational queries.

• Collaborate with engineering and sales teams to resolve complex technical issues.

• Develop and maintain technical documentation, including user guides and FAQs.

• Deliver product training and demonstrations for customers and internal staff.

• Manage technical support requests via phone, email, and chat, ensuring prompt resolutions.

• Stay up to date with industry trends, product updates, and technological advancements.



What We're Looking For

Essential:

• Proven experience in the electrical industry with circuit protection expertise.

• Strong understanding of electrical principles and product functionality.

• Excellent communication skills, with the ability to explain technical concepts clearly.

• Problem-solving mindset with keen attention to detail.

• Proficiency in using technical support tools and software.

• Ability to work both independently and collaboratively.

Desirable:

• Relevant technical certifications or qualifications in electrical engineering or related fields including electrical installation with wiring regulations / testing experience

• Previous experience in technical support or customer service roles.



This is an exciting opportunity to join a well-established company where your technical expertise and customer service skills will be highly valued.



If you have the relevant product knowledge and experience, please send your CV and you will be contacted.



All applications are dealt with in the strictest of confidence.

Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website www.rhodium45.co.uk.

INDMC1

Job Types: Full-time, Permanent

Pay: Up to £45,000.00 per year

Additional pay:
* Bonus scheme
Benefits:
* Company pension



Application question(s):
* Do you have technical knowledge and understanding of circuit protection products?
* Do you have experience of providing technical advice and support to customers in an office environment?

Work Location: In person


Reference ID: JR1901