User Experience (UX) & Design Manager F/M/X

Localisation: Aimargues (30 minutes from Montpellier)

Type of contract: permanent contract

Royal Canin’s mission is to transform the health and well-being of each cat and dog by pushing the limits of nutrition and knowledge in partnership with pet professionals. In this role, you will be helping drive a critical business transformation focusing on people, processes, and data, enabled by technology to future-proof our business and create a BETTER WORLD FOR PETS.

This role will join the growing Change Experience Team at Royal Canin, who have a vision to unleash experiences that matter. Our Change Experience Team combines the worlds of traditional change management and innovative user experiences in a more empathetic, personalized, and immersive way to foster a culture of continuous improvement. Are you passionate about pioneering transformative experiences? Do you thrive on leading the charge in crafting user-centric solutions that not only meet but exceed expectations? We're on the hunt for a visionary UX & Design Manager to spearhead our team's journey into the realm of unparalleled user experience.

What are we looking for?

We seek a visionary UX & Design Manager to spearhead our journey into creating unparalleled user experiences.

• 5+ years of professional experience in UX/UI design
• A portfolio demonstrating extensive knowledge of good UI/UX practices including online web
• Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator), Figma, or Sketch
• Proven track record in designing successful user interfaces according to business objectives
• Experience managing end-to-end deployment processes and prioritizing feature requests during development cycles
• Familiarity with customer segmentation techniques such as Persona modelling
• Experience performing A/B tests or other iterative processes associated with refining functionality
• Ability to work independently as well as collaboratively within a team setting
• Creative problem-solving skills combined with excellent written/verbal communication skills
• Knowledge of interacting with APIs is preferred but not mandatory
• Knowledge or experience with SAP is encouraged

What are the key responsibilities?

The job of the User Experience & Design Manager is to ensure that the user experience of a product or service meets the needs, wants, and expectations of its end users. This includes working with stakeholders to understand their vision and goals, researching user needs and behaviors related to the product, designing user interfaces (UIs) to meet those needs, and testing the usability of the interface designs. The UX Design & Usability Lead works within a team environment to develop these designs and usability tests in order to deliver a positive experience for users. You must be able to:

• Develop a deep understanding of user needs through empathy sessions, market research, surveys, and interviews.
• Collaborate with cross-functional teams to align design solutions with business goals and user needs.
• Effectively communicate design concepts to stakeholders, gather feedback, and drive design decisions.
• Create wireframes, prototypes, flowcharts, process maps, and storyboards that meet accessibility and usability standards.
• Lead the UX/UI design process from research and concept development to final implementation and testing.
• Conduct usability testing throughout development cycles to identify and address potential design issues and ensure products meet end-user requirements.
• Perform user research and testing to validate design concepts and measure their success.
• Utilize analytics to gain insights into user behavior and develop actionable strategies.
• Develop and maintain design systems and style guides to ensure consistency across products.
• Collaborate with stakeholders from diverse backgrounds to translate their vision into meaningful design decisions.
• Create documentation, such as personas and journey maps, to define how specific user tasks should be addressed within applications or services.
• Work effectively with diverse teams to achieve challenging design objectives.
• Apply an analytical and synthetic mindset to approach problems methodically.
• Demonstrate influencing and negotiation skills to drive design initiatives and collaborate with stakeholders.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

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