User Experience Researcher

About Ascendion :

Ascendion is a full service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world's leading brands
• Solve complex problems and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands on experience

Experience a community of change makers

Join a culture of high performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Position: Usability Researcher

Location: Remote

Job Description

Purpose of the Team: The team is a research group within Team of AI, focused on designing and improving AI experiences, including Copilot, search products, browser, and other AI integrations.

The main project for this role is working on the Copilot Windows app, specifically its integration into the Windows operating system and understanding user needs and friction points.

Top 3 Hard Skills Required + Years of Experience

• Qualitative Research (2–4 years): Conducting interviews, focus groups, diary studies, and other qualitative methods.
• Quantitative Research (2–4 years): Running surveys and handling large datasets; advanced statistics not required.
• Tool Proficiency (2–4 years): Familiarity with user testing platforms, Qualtrics, Figma, and Figjam.

Responsibilities

• Work in an agile environment with cross-discipline stakeholders to understand and prioritize research requests.
• Pull from a broad portfolio of research techniques from generative to evaluative to inform product and design decisions throughout the product cycle.
• Deliver timely and actionable research findings to key stakeholders and communicate those findings in clear and compelling ways.
• Collaborate with cross-functional teams to ensure that the research insights are incorporated into the product.

Skills

• Experience with a broad range of research methodologies such as interviews, usability studies, surveys, A/B testing, diary studies, and competitive analysis.
• Proficiency in both qualitative and quantitative research methodologies is essential, with the ability to synthesize and analyze data from a variety of sources to inform decision-making.
• Experience with user research tools such as UserTesting, dscout, and Qualtrics.
• Proven experience designing and conducting user research end-to-end for technology products.
• Proven capacity to turn research findings into actionable recommendations for engineering and business stakeholders.
• Verbal and written communication skills, interpersonal skills, and customer empathy.
• Excellent project management skills.
• Ability to work independently.

Qualifications

• Bachelor's degree in human-computer interaction, experimental/social/cognitive psychology, behavioral science, human factors or a related field is preferred.
• Min 4+ years of industry experience in conducting qualitative research for consumer products.

Salary Range: $80,000 to 86,000 Annually Factors that may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: (medical insurance) (dental insurance) (vision insurance) (0910 days/hours of paid time off)

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk